HVAC Service Manager

Package

Basic Salary: £55,000 - £65,000 per annum (DOE) + Bonus
Company Vehicle or Car Allowance + Fuel Card
Full-Time, Permanent Position
Location: Watford

Company Overview

Our client is a well-established and growing HVAC and mechanical services business, delivering servicing, maintenance, and technical support across a portfolio of commercial sites. Due to continued growth, they are looking for an experienced and capable HVAC Service Manager to take responsibility for a portfolio of sites, leading a team of engineers and ensuring the efficient delivery of planned, reactive, and remedial works.

This is a varied role combining technical support, team management, customer relationships, commercial responsibilities, and day-to-day service operations, making it an excellent opportunity for an experienced HVAC professional looking to take the next step in their career.

HVAC Service Manager Role and Responsibilities

• Manage a portfolio of sites, providing support across all HVAC equipment while managing a team of field-based engineers
• Lead the service team, providing guidance and support on operational and technical issues
• Oversee the maintenance, servicing, and repair of HVAC equipment and coordinate the service team accordingly
• Resolve customer issues, problems, and complaints, proactively addressing them to ensure they are concluded in a timely manner
• Identify potential technical or operational issues proactively and provide effective solutions
• Act as the key escalation point for technical queries from engineers and clients
• Support the sales team with all service and technical-related enquiries
• Prepare accurate and high-quality quotations and proposals for service, remedial, and replacement works
• Review engineer reports, service worksheets, and job sheets to ensure works have been completed correctly and identify any additional requirements
• Prepare, issue, and chase quotations through to completion
• Order parts and coordinate the delivery of materials required for service and repair works
• Manage and coordinate the booking in of parts and ensure engineers have the correct equipment and materials required
• Manage the engineers' queries and provide technical and operational support
• Manage the engineers' diaries, scheduling, and allocation of works to ensure efficient resource utilisation
• Manage and participate in the on-call rota
• Attend client meetings and manage client KPIs, service levels, and performance
• Prepare and review RAMS to ensure works are carried out safely and in accordance with company procedures
• Ensure effective refrigerant management and compliance across the service operation
• Support P&L reviews and management sign-off processes
• Manage the warehouse, ensuring stock, parts, and equipment are correctly organised and available when required
• Monitor service performance, KPIs, and operational activity, reporting into senior management
• Build and maintain strong relationships with clients, engineers, and internal teams