Hyundai Parts Advisor Apprenticeship - Bolton

At Hyundai, you’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment and grow with the company.

Wage

£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates

Hours

• Monday - Friday, 8.00am - 5.00pm with a 30-min lunch.
• 40 hours a week

Start date

Thursday 20 August 2026

Duration

1 year 3 months

Positions available

1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

• Working with customers to meet their requirements and giving advice on additional parts and services
• Matching orders against stock items and sourcing parts, while offering competitive prices
• Working as a team and independently to reach set goals and KPIs
• Delivering fantastic customer service while remaining efficient and focused on your tasks
• Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
• Managing goods in and out
• Working with suppliers, placing orders or returns and processing paperwork accurately
• Always working to a high level of customer service and remain courteous and police to customers

Where you'll work

Bridgeman Street
Bolton
BL3 6BS

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOTTINGHAM COLLEGE

Training course

Customer service practitioner (level 2)
Understanding apprenticeship levels

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.