Lockton
IBA Associate - 10 mths FTC
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Your Responsibilities
An exciting opportunity has arisen for an analytical individual to join our Insurance Broker Accounts (IBA) team who work closely with Lockton’s clients and insurance underwriters to carry out the reconciliation and management of client money.
This is an excellent role for someone with an interest in finance and a keen eye for detail to join a dynamic and growing business. The successful candidate will demonstrate a high degree of accuracy and initiative and will be an excellent communicator who builds positive and successful relationships with stakeholders.
Based in our Brighton office, you will benefit from the support of a longstanding professional team to support this next stage in your career and professional development.
Key responsibilities of the role
- Daily prioritisation and escalation of pending or suspected NOC activity liaising with all key stakeholders to ensure timely resolution.
- Review and diary management of mismatches and escalation of differences to the business to ensure timely resolution.
- Deliver exceptional client service (external and internal) by acting as a liaison for insurance underwriters – constantly work to improve and strengthen relationships and review processes to mutual benefit including instigating key insurer partnership meetings.
- Responsibility for the reconciliation of accounts by working with insurance underwriters, internal Lockton divisions and IBA stakeholders to ensure funds are settled.
- Comply with internal procedures and external regulatory requirements and escalate issues to senior management.
- Ensure that all elements of the role are conducted in compliance with relevant CASS regulations as advised in the appropriate training. Ensure that CASS breaches are identified and reported to the Client Money team in accordance with the agreed process. Attend CASS training as required.
- Provide cover to other team members and ad hoc duties when requested by management.
- Responsible for understanding, accepting, and promoting the Lockton culture, remaining consistent with the organisation's philosophies and mission statement.
- Dealing with credit control requests from insurers and providing timely responses on settlement.
- Working with Lockton offshore accounts team on insurer processes NOC, PPW and premium query management.
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Qualifications
You should have:
- A good understanding of the general and legal principles applicable to insurance in particular FSA client money rules.
- A working knowledge of the computer desktop software provided by Lockton including Microsoft Office suite, Excel, Power BI, Sector and A4B.
- Good numerical ability and an analytical mindset
- Adaptable and change orientated.
- Adopts right first-time approach.
- Works well as part of a team in support of other team colleagues.
- Ability to achieve individual and team objectives.
- An ability to communicate effectively and professionally both verbally and in writing to maintain positive and successful business relationships with Lockton colleagues, our clients, insurers, and other third-party providers representing Lockton in the highest professional manner.
- Ability to compile, analyse and interpret financial information and data to facilitate decision making, with excellent attention to detail.
- Analytical and problem-solving skills, including research and investigation.
- Good organisational skills, ability to manage time, prioritise and ensure that deadlines are met without compromising quality, ability to work efficiently in a fast-paced environment.
- An understanding of cash collection/payment processes is desirable (such as general insurance accounting and client invoicing).
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Please note - this is a 10 month Fixed Term Contract.
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