Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• Typing dictations as required, with the support of other typists
• Processing and sending out clinical letters.
• Contact with patients, triaging telephone calls, recording information on spreadsheets if patient needs a call back from Nurses.
• Answering patient queries via email, and calling patients to answer admin queries.
• Keeping the IBD biologics clinic spreadsheet updated
• Potential bookings of rooms or pods for telephone clinics.
• Monitoring of Outlook inboxes. Processing urgent emails in a timely manner.
• Provide administrative support to the multidisciplinary team meeting. Taking MDT minutes where necessary.
• Sending information packs to patients ahead of appointments.
• Actioning outcome forms where needed/sending them on to the email inbox for telephone clinics.
• Passing Fibroscan reports that come in the post to the relevant Nurse who has requested.
• Prepping and ensuring the patient notes have arrived to the outpatient clinic.
• Retrieve phone messages and emails from the IBS specialist nurse advice line and accurately transcribe into a database/patient record.
• Awareness that communication with patients may be impaired by stress and anxiety due to the psychological burden of living with a life-long condition.
• Add telephone advice line into EPR Powernote.
• Booking relevant appointments using CareFlow. Recording appointment outcomes on CareFlow inline with Trust deadlines.
• Manage telephone enquiries from a variety of sources including patients, clinicians, other clerical staff, ward staff and GP’s.
• Manage pharmacy and biologics information for patients on medication. Update biologics Excel spreadsheet with new patients’ information.
• The post holder will undertake any duties which may be reasonably regarded within the nature, duties, and responsibilities and grade of the post as defined, subject to the provision that appropriate training is given.

Person specification

Education/Training/Qualifications

Essential criteria

• Advanced keyboard and computer skills (Microsoft office)
• Good general education including GCSE in Maths/English (or equivalent)

Desirable criteria

• Patient Administration System (PAS) training

Work Experience

Essential criteria

• Communicating with a broad range of individuals at all levels
• Use of PC/database packages including Excel
• Previous communication and telephone skills

Desirable criteria

• Previous NHS experience or a similar organisation
• Knowledge of patient pathway
• Previous experience dealing with appointment bookings and general administration

Knowledge/Skills/Abilities

Essential criteria

• Flexibility to take on additional tasks where required
• Excellent organisational skills and attention to detail
• Excellent communication skills. Able to interact confidently with patients and their relatives.
• Ability to work under pressure and to deadlines.

Personal Qualities/Special Circumstances

Essential criteria

• Able to work as a team as well as independently
• Able to show empathy when dealing with unwell, distressed or anxious patients.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Important

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.