Ibis Budget City Centre - Housekeeping Supervisor

Job Description

Location: 35 Dublin Rd, Belfast BT2 7HE

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine, and Portrush, two apartment complexes, a Café Bar, and a Health Club and Spa. We are rapidly expanding our portfolio and are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

As a Housekeeping Supervisor – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last-minute work done. You will be responsible for leading, training, and supervising housekeepers in the hotel’s effort to deliver outstanding guest service and financial profitability.

What We Offer

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme

About The Role

Your day to day

• The Housekeeping Supervisor is responsible for ensuring all Housekeeping areas of responsibility are run effectively in the absence of the Head of Department, in line with standards, and that the department is adequately resourced in line with business requirements.
• Lead, train, and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives.
• Have full awareness of Crowne Plaza brand standards and your role as Supervisor in ensuring the Housekeeping team follow through on these standards on a daily basis.
• Assess inventory of, assign for cleaning, and inspect rooms.
• Verify and report status and/or discrepancies of rooms.
• Manage the stock control of all cleaning products, chemicals, and laundry.
• Monitor lost and found property, stockrooms, and trollies and designated inventories.
• Assisting with the development of a proactive relationship with the Front Office and ensuring that all rooms are cleaned in conjunction with guests’ check-in / departures.
• Perform housekeeper duties as needed.
• Maintaining consistently high standards of cleanliness and ensuring staff are all polite, courteous, and look after guests’ needs.
• Awareness of guest satisfaction scores and the measure put in place to meet department quality targets and objectives.
• Assist in performance evaluation of housekeeping staff as needed.
• Respond to special guest requests in a timely, friendly, and efficient manner.
• Health and Safety management – comply with company procedures and Safety Risk Audits.
• Keep staff / work areas tidy, safe, and report any hazard, accident, loss, or damage to management and observe all requirements under health and safety legislation.