North West Ambulance Service NHS Trust
ICC Call Handler - Broughton, Preston
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
This is a vital role where you will initially start your training as an ICC Call Handler in one of our contact centre areas – 999, 111 or Patient Transport Services, overtime being placed on conversion courses & trained in all three areas.
As a Call Handler you will be the main point of contact for the person at the other end of the line.
- Manage a variety of calls from a wide range of different patients with care and compassion
- Complete patient assessments over the phone
- Where applicable, provide clear, correct advice that could potentially save a life whilst remaining calm under pressure
- Provide reassurance in what may be a very distressing situation
Handling a wide range of calls & thriving amid the challenges this presents requires an outstanding amount of resilience and emotional strength. You will be supporting unwell & upset patients at their time of need, which will make a difference to lives. It requires people who can be there for those that need it, sometimes in the face of adversity and trauma.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Course Dates
January 2027
Responsibilities
Your role is to gather as much information as possible, assess the call, and provide clear, correct advice or instructions that could potentially save a life, remaining calm and reassuring under pressure. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.
You will need good data entry skills and a high standard of keyboard/typing ability. Experience in a call centre or customer service environment is advantageous. We are seeking individuals with a passion for excellent customer service, strong communication skills, and the resilience to thrive in a role that is both challenging and rewarding.
About the Employer
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Contact Information
For further details / informal visits contact:
- Name: HR Hub
- Job title: HR Hub Team
- Email address: NWAS.Recruitment@nwas.nhs.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location