Job Title

Part of the ice rink management team, the Duty Manager is responsible for overseeing leisure staff and operations mainly across the Ice Rink, with supervision of the Boating Lake and Pitch and Putt whilst on duty. The successful candidate will have experience supervising or managing a team preferably gained in a leisure or retail environment alongside excellent customer service skills and the ability to resolve escalated customer queries and complaints. A valid First Aid at Work certificate and experience operating ice machinery would be an advantage.

Key Duties and Responsibilities

• Supervise the Ice Rink and Boating Lake delegating and directing duties and tasks to cover daily operations.
• Handle people management issues as and when they arise in line with company policies and procedures.
• Conduct health and safety checks prior to the ice rink opening and undertake the necessary tasks in order to secure the ice rink at the end of the day.
• Respond to and resolve customer and client enquiries, complaints and issues.
• To ensure that all requirements for ice rink clients are in place, liaising with other departments to coordinate and complete the setup of the equipment.
• Coordinate crowd control during Ice Rink and Boating Lake activities and large events in order to maintain a safe environment, including ice hockey matches, private hires and during the pantomime season.
• Supervise the use of Ice Rink, Boating Lake resources and maintenance of equipment, including the Zamboni, ice edger and skate stock.
• Act as designated first aider responding to 1st aid calls, administering where appropriate and recording all accidents in line with health and safety procedures.