EPOS NI - Business Technology
ICR Touch Engineer
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Company Description
Our company provides a complete range of technology tools and services to the hospitality and retail industries, including POS hardware and software, IT support, card machines, and software integration solutions. We focus on delivering reliable systems that help businesses run more efficiently and improve customer experiences. Exceptional customer support is at the core of our work, supported by consistent attention to detail. Our in-house technical team brings strong expertise to every project, ensuring high-quality implementations and ongoing service for clients.
Role Description
The ICR Touch Engineer is a full-time, on-site role based in Newtownards, focused on installing, configuring, and supporting ICR Touch POS systems for hospitality and retail clients. Day-to-day responsibilities include setting up hardware and software, customizing system configurations to client requirements, and integrating ICR Touch with other business systems. The role involves troubleshooting technical issues, performing diagnostics, and providing clear, friendly support to end users both on-site and via remote tools. The engineer will document configurations and procedures, assist with training staff on system use, and collaborate with the wider technical team to ensure reliable, secure, and optimized POS environments.
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Qualifications
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- Strong experience with POS systems, ideally ICR Touch, including installation, configuration, and maintenance.
- Solid understanding of IT fundamentals such as Windows operating systems, networking (TCP/IP, routers, switches), and hardware troubleshooting.
- Ability to work directly with clients, gather requirements, and translate business needs into practical technical solutions.
- Clear and professional communication skills, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills, attention to detail, and a methodical approach to diagnostics and documentation.
- Comfort working on-site in customer environments, sometimes outside standard hours, and managing multiple concurrent tasks.
- Previous experience in hospitality or retail technology support is beneficial.
- Relevant technical certifications or a qualification in IT, computing, or a related field are an advantage.
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