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ICT Apprentice
Sentis Managed Solutions Ltd
Warrington (WA1 1HU)
Closes in 9 days (Saturday 10 October 2026)
Posted on 10 September 2026
Summary
Do you have a natural passion for IT and want to start your career in a customer-focused managed services business? This is an excellent opportunity to join our Service Desk team as an apprentice while completing a Level 3 IT Support Technician Apprenticeship.
Wage
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates
Training course
Information communications technician (level 3)
Understanding apprenticeship levels
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line technical support through the Service Desk
- Work on support tickets and assist senior engineers
- Help set up PCs and laptops
- Handle common requests, including password resets, new-user requests and fault logging
- Act as a first point of contact for customers by phone, email and the customer portal
- Keep customers informed using clear, straightforward language
- Liaise with internal colleagues to help ensure services are delivered effectively
- Work within agreed service levels, aiming for efficient resolution and a strong first-time-fix rate
Where you'll work
Museum Street
Warrington WA1 1HU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Initiative
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Other requirements
You do not need to know everything on day one. What matters most is your interest in technology, your approach to customers and your willingness to learn.
Excellent verbal and written communication skills.
A genuine interest in learning about IT and new technologies.
A positive and resilient attitude.
A customer-focused, friendly and professional approach.
Good organisation skills and the confidence to use your initiative.
A logical approach to troubleshooting hardware and software issues.
Good attention to detail.
A willingness to ask questions, share knowledge and keep developing.
About this employer
Sentis Managed Solutions was borne out of a passion for helping businesses better understand technology and ensure that they benefit from the latest developments in the sometimes complex world of IT.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Potential future pay
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC2000052651.
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