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ICT Apprentice - Basingstoke
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Do you love technology? Do you get satisfaction from fixing things and helping people out? If you’re looking for that next step and want to develop your skills then a career with us could be just what you’re looking for! We need talented people to join our fantastic team.
Wage
£16,640 a year
Minimum wage rates (opens in new tab)
Training course
Information communications technician (level 3)
Hours
Monday- Friday, 9.00am- 18.00pm. 40 hours a week
Start date
Monday 28 September 2026
Duration
1 year 6 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Job Description:
Our Basingstoke based client, a leading technical and support company with a core focus across the legal sector, is looking for their next ICT apprentice. Having a history of successfully developing apprentices, this opportunity presents a true and vibrant career pathway into the technology sector.
Please note this is an apprenticeship. As a result if you already have extensive experience in 1st Line support, or qualifications this position is not applicable.
Role overview
The Helpdesk Engineer Apprentice will provide first-line IT support to our client base while developing practical technical, customer service and professional skills through their apprenticeship. The role includes responding to support requests, troubleshooting issues, maintaining clear communication and working with experienced colleagues to deliver a high-quality service.
Communication, initiative and problem-solving are just as important as technical ability. The successful candidate will be comfortable speaking with people, asking effective questions, taking ownership and learning from unfamiliar situations.
The ideal candidate will enjoy helping people, be naturally curious, take initiative and be willing to learn. We are looking for someone who is confident communicating with clients and colleagues and can develop into a trusted IT professional.
Working arrangements
This is an office-based role in Basingstoke, Monday to Friday.
Occasional travel to customer sites, including locations in London, will be required.
All approved business travel and reasonable expenses will be paid in accordance with company policy.
The apprentice must be comfortable working directly with customers and representing Workplace Connect professionally.
Key responsibilities
- Provide a friendly and professional first point of contact for clients by telephone, email and the service desk.
- Log, manage and progress support requests, keeping clients informed throughout.
- Use a logical approach to investigate and resolve a broad range of day-to-day IT issues.
- Escalate issues appropriately while retaining ownership of client communication.
- Follow company procedures for service delivery, security, documentation and record keeping.
- Assist colleagues with customer projects, installations and on-site support when required.
- Maintain accurate client and technical documentation.
- Identify potential issues and opportunities to improve the client experience or internal processes.
- Complete apprenticeship training, coursework, reviews and assessments within the required timescales.
- Undertake other reasonable duties appropriate to the role and level of development.
Essential skills and behaviours
- Excellent verbal and written communication skills, with the confidence to speak to clients and explain information clearly.
- A friendly, patient and professional approach to customer service.
- A proactive attitude, with the initiative to look for answers, improvements and next steps.
- A logical and methodical approach to troubleshooting and problem-solving.
- Good listening skills and the ability to ask clear, relevant questions.
- Ownership and accountability, including following tasks through to completion.
- Good organisation, attention to detail and willingness to follow established processes.
- Ability to work effectively as part of a team and ask for support when needed.
- Genuine enthusiasm for technology, learning and continuous development.
- Comfortable travelling to customer sites, including London, when required.
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Where you'll work
Unit 8, Prisma Park
Berrington Way
Basingstoke
RG24 8GT
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INVOLVE SELECTION LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Essential qualifications
GCSE in:
maths and English (grade C (4) or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Team working
Other requirements
Daily travel to and from Ash/Aldershot
Immediate start available
About this employer
Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Ask a question
The contact for this apprenticeship is:
INVOLVE SELECTION LIMITED
James Brooklyn
james.brooklyn@vocate.training
07879860578
The reference code for this apprenticeship is VAC2000052528.
Apply now
Closes in 11 days (Friday 25 September 2026 at 11:59pm)
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