About the Role

Founded in 2004, Cubit Technology provides expert IT support and consultancy to London’s independent businesses, combining technical expertise, clear communication and personalised service to build long-term partnerships and stress-free IT solutions. This role supports clients while building strong technical and people skills.

What You'll Do at Work

• Receive, send and track laptops and other IT equipment
• Keep equipment correctly labelled and recorded
• Keep the equipment store, cupboards and build areas tidy and organised
• Carry out stock checks and reconcile equipment
• Make sure devices, chargers and accessories are accounted for
• Prepare laptops for engineers, including Windows updates and basic setup
• Package equipment safely and professionally for clients
• Arrange courier collections and take parcels to local courier points when required
• Collect or deliver equipment to client offices when required
• Keep equipment bookings accurate and make sure devices are ready when expected
• Keep on top of your own tasks and work queue
• Support engineers with basic build and deployment work

As the role develops, you will also begin working on straightforward support tasks such as disk-space alerts, BitLocker checks, monitoring alerts, basic device issues and simple laptop builds.

Where You'll Work

John Stow House
18 Bevis Marks
London
EC3A 7JB

Training Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LDN APPRENTICESHIPS LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy