MSV Housing
ICT Business Partner – Customers
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MSV Housing ICT Business Partner
At MSV Housing, we're committed to making sure our customers have safe, high-quality homes, and our ICT Business Partners are key to making this happen. We are looking to recruit an experienced ICT professional with strong stakeholder engagement, business analysis, and problem-solving skills to join our established team.
Reporting to the ICT Business Partner Manager, our ICT Business Partners provide expert support and partnership working to align technology, systems, and processes with business needs across our Homes services, driving continuous improvement, successful project delivery, and enhanced customer outcomes. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
What do our ICT Business Partners do
- Build strong partnerships with business stakeholders to understand operational needs, identify opportunities for improvement, and support the delivery of digital and system enhancement plans.
- Support the implementation, administration, testing, and continuous improvement of housing management systems, mobile applications, and other core business systems.
- Assist in the delivery of ICT and business change projects, ensuring solutions are implemented within agreed scope, timescales, and quality standards.
- Work collaboratively with ICT teams to resolve system issues, apply upgrades and patches, maintain system performance, and minimize disruption to services.
- Ensure compliance with data protection, security, and governance requirements, maintaining accurate documentation and promoting continuous service improvement principles.
What we are looking for
- An experienced ICT professional who can build strong partnerships across the business and help drive system and process improvements.
- A proven ability to support and enhance business applications, deliver change initiatives, and provide excellent customer service.
- Strong communication, problem-solving, and organizational skills are essential, alongside a proactive approach to continuous improvement and a passion for delivering technology solutions that improve outcomes for customers and colleagues.
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To be successful in this role, you will be able to demonstrate:
- Experience supporting, administering, or implementing ICT systems and business applications.
- Experience delivering ICT projects, system improvements, or business change initiatives.
- Strong stakeholder management skills, with the ability to build effective relationships and understand business requirements.
- Excellent problem-solving and troubleshooting skills, supported by a high level of IT literacy.
- The ability to manage multiple priorities, work independently, and deliver outcomes in a fast-paced environment.
- Strong communication and customer service skills, with a commitment to providing an excellent user experience.
- Experience working collaboratively as part of a team while contributing ideas for continuous improvement and innovation.
- A commitment to data security, confidentiality, equality, diversity, and delivering services in line with organizational values.
We offer a range of great benefits including:
- Flexibility on where you work with home working kit provided
- 33 days holiday per year plus bank holidays, and a holiday buy scheme
- Company pension scheme with up to 10% matched contributions
- Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental, and much more
- Enhanced sick pay with up to 3 months full pay and 3 months half pay
- Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders, and numerous wellbeing initiatives
- Life assurance subject to being a member of our company pension scheme
- Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
- Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause
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MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact John Paul Petryczuk, Head of ICT - JohnPaul.Petryczuk@msvhousing.co.uk
Interviews are scheduled to take on Friday 18th September however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
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