Avon Fire & Rescue Service
ICT Infrastructure Engineer
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Hours: 37 per week
Contract: Permanent
Salary: £37,563 - £40,444
Closing date: Midday 30 September 2026
Interviews: To be confirmed
Summary of role
The ICT Infrastructure Engineer is responsible for the resilience, security, and improvement of Avon Fire & Rescue Service’s hybrid ICT estate, supporting critical operational and corporate services. The role provides expert support across cloud and on-premise platforms, resolves complex incidents, and drives service improvement through standardisation, automation, and proactive monitoring.
The post holder will play a key part in transitioning ICT services in-house, strengthening internal capability, managing suppliers, and maintaining a strong security posture aligned with recognised standards, ensuring reliable and fit-for-purpose technology for frontline operations.
Some of the things you’ll be doing
Infrastructure operations (core accountability)
- Manage the day-to-day operation of the hybrid ICT estate, ensuring the availability, performance, security, and reliability of core services.
Networking (switching, routing, firewalls)
- Manage and optimise LAN/WAN infrastructure, including switching, routing, firewalls, and site connectivity across MPLS, VPN, internet breakout, and Azure environments.
Cloud (Azure)
- Administer and optimise Azure IaaS and PaaS services, including virtual machines, networking, storage, and backup solutions.
VMware (on-premise virtualisation)
- Manage and maintain VMware environments ensuring platform stability, performance, and efficient resource utilisation.
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Governance and compliance (ISO 27001 / Cyber Essentials Plus)
- Ensure infrastructure services align with security policies, governance standards, and regulatory requirements, embedding secure-by-design and least-privilege principles throughout the environment.
Identity and access (Entra ID / AD DS)
- Administer and maintain identity services across Entra ID and on-premise Active Directory, supporting user lifecycle management, group policies, and hybrid identity integration.
Exchange Online administration
- Administer Exchange Online and associated mail security platforms, managing mail flow, mailbox administration, hybrid configurations, and email security controls including anti-phishing, anti-spam, and transport rules.
Microsoft 365 productivity suite administration
- Administer core Microsoft 365 services including SharePoint, OneDrive, Teams, and associated collaboration platforms, ensuring secure, reliable, and effective service delivery.
Service improvement and transformation
- Identify opportunities to standardise, automate, and improve ICT services, contributing to the design and delivery of infrastructure solutions aligned to organisational strategy.
Stakeholder engagement
- Work collaboratively with internal teams and service users to understand requirements and improve service delivery, providing clear technical guidance to both technical and non-technical stakeholders.
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Cyber security (Microsoft Defender for Endpoint focus)
- Administer and optimise Microsoft Defender for Endpoint across the server and endpoint estate, ensuring effective protection, detection, response, and vulnerability management capabilities.
Escalation point
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Act as an escalation point for L1 and L2 engineers, providing technical guidance and support across end-user computing services including Intune, Microsoft Teams, Microsoft 365 productivity applications, and Microsoft Defender technologies.
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Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.
What you can expect in return
- 26 days annual holiday (plus public holidays) rising to 29 days after 5 years, and 30 days after 10 years of service
- Local Government Pension – Defined Benefit Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Welfare and Wellbeing services
- Staff Networks
- Access to Westfield Health Supplementary Healthcare package.
- Access to Blue Light card with offers online and high street discounts
- Use of the multi-gym, sports hall, restaurant, free parking and beautiful open surroundings at our Headquarters in Portishead.
For the full job description and how to apply please visit our website:
https://www.avonfire.gov.uk/careers/vacancies/ict-infrastructure-engineer/
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