ICT Infrastructure Engineer

Ealing Council have an exciting new opportunity for an ICT Infrastructure Engineer, available on a full time basis.

At Ealing Council, we are committed to ensuring every family has a decent living income and can afford a genuinely affordable home. We strive to create communities where everyone can live a long, happy, and healthy life, full of pride and identity. We aim to create an environment where every child can reach their potential and achieve their dreams.

The ICT Infrastructure Engineer Role

The key purpose of the position is to play an active role reporting into the ICT Infrastructure Manager in the development, configuration, customisation, management and support of the Council’s network and infrastructure.

You will work closely with key infrastructure vendors & partners, and all service areas to ensure systems meet the strategic needs of the Council, and to ensure this is done in line with the Council’s overall ICT strategy.

Responsibilities

• Directly accountable to the ICT Infrastructure Manager
• Point of escalation and Subject Matter Expert (SME) for detailed network and infrastructure analysis.
• Triage and incident management in the event of high severity infrastructure incidents.
• Assist the ICT Infrastructure Manager with performance management of infrastructure providers, and other ICT contractors & partners.
• Create, assess and provide expert advice on Ealing-led and vendor-provided designs from an infrastructure perspective, working with the Ealing ICT Design Team and infrastructure provider colleagues.
• Ensuring change requests and orders are raised with infrastructure partners for both BAU and project-led works, to include end to end management of change request execution.
• Provide technical testing, analysis, capacity planning and implementation expertise in relation to both systems related projects and BAU activities.
• Responsible for performing site surveys where an Ealing Council infrastructure representative is required.
• To communicate effectively in the team, between ICT groups, council stakeholders and third-party suppliers.
• Establishing good relationships with 3rd party vendors to support progress of technical issues and service optimisation, ensuring value to the Council.
• Advise on utilising proposed technology to leverage value to the council.
• Play active role in ensuring systems and services continue to be provided at a high level of quality by key partners and vendors, through regular reviews, audits, and advising on innovative product/service offerings.
• Build and maintain knowledge base of key activities and infrastructure data.
• Familiarity with NCSC and infosec industry security guidance and best practice, ensuring this is considered as part of any design or change (whether internal or external).
• Management of third parties in relation to contracted activities (e.g. IP addressing schemas, VLAN management, circuit resilience, etc.)
• Ability to represent the Council at supplier meetings.
• Strong communications skills (written and oral, at all levels).
• Ability to communicate complex technical issues to non-ICT audiences.
• Ability to report and present information effectively to the team.
• A high standard of personal integrity, discretion, and tact, maintaining confidentiality where required.
• Ability to deliver business objectives under pressure.