Norfolk and Waveney Mind
ICT Manager
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ICT Manager
Working hours: Full Time 37.5 hours per week
Monday - Friday 9AM - 5PM
Salary: £39,627 per annum
Location: Sale Rd, Norwich NR7 9TP
Due to the nature of the role, a valid driver’s license and access to a vehicle are essential. Business insurance is also required. Mileage is reimbursed at 55p per mile for cars, after deducting the mileage between your home and work base.
Are you an experienced ICT professional looking for an opportunity to make a meaningful difference? Norfolk and Waveney Mind is seeking an ICT Manager to lead and develop our technology services, ensuring our staff, volunteers, and service users have reliable, secure, and innovative digital solutions that support our mission to improve mental health and wellbeing across our communities.
About The Role
As the ICT Manager, you will be the organisation's lead specialist for ICT services, working closely with the Head of Digital to ensure our systems, infrastructure, and technology services are secure, resilient, and fit for the future.
You will manage and support the ICT team, oversee the delivery of high-quality technical support, and work collaboratively with external suppliers and partner organisations. You will play a key role in driving digital innovation, maintaining cyber security, supporting information governance requirements, and ensuring technology enables the delivery of our services.
Key Responsibilities
- Lead the development, implementation, and ongoing management of Norfolk and Waveney Mind's ICT infrastructure, systems, and services.
- Manage, mentor, and develop the ICT Service Team, ensuring a high standard of service delivery.
- Ensure organisational ICT systems remain secure, compliant, and resilient, including backups, password management, and cyber security.
- Act as the primary point of contact with external ICT suppliers, contractors, and partner organisations.
- Identify opportunities to improve organisational efficiency through technology and digital solutions.
- Oversee the procurement, maintenance, and lifecycle management of ICT hardware and software.
- Maintain accurate ICT asset registers, inventories, and associated records.
- Support staff, volunteers, and service users in the effective and safe use of ICT systems.
- Assist with GDPR compliance, Data Subject Access Requests (DSARs), and wider information governance requirements.
- Contribute to the development and implementation of the organisation's IT and Information Management Strategy.
- Manage designated ICT budgets and ensure value for money across technology services.
- Support the management of building-based ICT infrastructure and services across multiple locations.
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About You
We are looking for an experienced ICT professional who combines strong technical knowledge with excellent leadership and communications skills.
We Are Looking For Candidates Who Have The Following
- Experience managing ICT infrastructure, networks, hardware, and software within a multi-site environment.
- Experience leading and developing an ICT support or service team.
- Knowledge of Microsoft 365, cloud technologies, networking, cyber security, and information governance.
- Experience of supporting Data Protection Officer (DPO) responsibilities.
- Experience of using Microsoft 365 Purview.
- Understanding of GDPR and information management principles.
- Experience managing relationships with external suppliers and service providers.
- Excellent troubleshooting, problem-solving, and organisational skills.
- The ability to communicate technical information clearly to non-technical colleagues.
- A proactive approach to service improvement and digital innovation.
- A full UK driving licence and willingness to travel between sites.
Please refer to the job description for more information: JD ICT Manager NWM.pdf
Please note: The link to the job description (JD) may not work for all users due to system access restrictions. If you experience any issues accessing the JD, please contact the People and Culture Team: peopleadmin@norfolkandwaveneymind.org.uk
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Closing date: Thursday 15th October
We may close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview dates: 22nd & 23rd October, interviews will take place at Sale Road NR7
Recruitment Guidance for Candidates 2026.pdf
How To Apply
*Candidates are required to complete an application form, the link to the application form can be found here: Norfolk and Waveney Mind - Application Form.docx. Once you have downloaded and completed the application form, you will be required to upload your application form via the “Apply for this job”.
If you need to contact us, please contact the People and Culture Team on 01603 364913.
Norfolk and Waveney Mind's Equity Statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio-economic classes, religions, and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported, and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued, and supported.
Safeguarding Statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
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Closing Date
15/10/2026
Location
Sale Road, Norwich
Department
IT
Job Title
ICT Manager
Salary
£39,627 per annum
City
Norwich
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