Stevenage Borough Council
ICT Senior Network and Telephony Engineer
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JOB TITLE ICT Senior Network and Telephony Engineer
POST NUMBER 014036
WEEKLY WORKING HOURS 37
SALARY RANGE £43,149 to £46,579 pa – pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage / Hertford / Hybrid
About The Role
We are excited to offer a rewarding opportunity to join our ICT Network and Telephony team, as an ICT Senior Network and Telephony Engineer. This role ensures the smooth operation and reliability of the council's network – which underpins the ICT infrastructure, systems, and applications we deliver.
You will work closely with the Network and Telephony Manager, project managers, third-party experts, suppliers, and other key stakeholders.
A key part of the role will be resolving complex issues escalated by other ICT support teams and designing, implementing, and maintaining robust Network and Telephony solutions that align with the council’s strategic goals. This includes proactive monitoring, capacity planning, and ensuring systems meet evolving business requirements.
Your role will include collaborating with project managers to ensure successful project delivery in both the network and telephony arena.
You will play an important part in helping ensure that the Council’s buildings remain connected and staff are able to communicate via voice and other channels.
If you have an eye for detail, a proactive approach, and a passion for supporting people as well as network technology, we’d love to hear from you.
About You
The successful candidate will be proactive, detail-focused, and comfortable working with both technology and people. You will also:
- Bring technical proficiency, with expertise in one or more specialisations, including Network and Telephony products.
- Demonstrate a proven track record in applying tools and procedures to deliver high-quality services.
- Show strong analytical and planning skills, with the ability to assess risks, document processes, and manage workloads to meet deadlines while resolving conflicts.
- Adopt a customer-focused mindset, using feedback to enhance service delivery and consistently advocating for excellent customer care.
- Communicate effectively, conveying complex or technical information clearly and making sound decisions even in uncertain situations.
- Contribute to a team-oriented culture, sharing knowledge, motivating peers, and promoting team success both internally and externally.
- Embrace adaptability and resilience, responding to change and challenges while maintaining professionalism in dynamic environments.
- Commit to continuous learning, fostering growth for yourself, your team, and the wider organisation.
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Our Benefits
- Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- Flexible working: available upon request, subject to operational requirements.
- Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
- A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
- 25 days holiday rising to 31 days (depending on Local Government service)
- An extensive range of learning and development opportunities
- Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
- Season ticket loans and discounts for public transport
- Cycle to Work scheme
- Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
- Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
- Discounted Health and Fitness membership
- Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.
How To Apply
All applications must be made online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home
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For an informal discussion about this role please contact
- Name: Paul Edwards
- Job Title: Network and Telephony Manager
- Email: paul.edwards@stevenage.gov.uk
Closing date for receipt of applications: Friday 25 September
Interviews will be held week commencing: Monday 19 October
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
We are changing.
Stevenage Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Stevenage Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.
LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.
To find out more, visit Local Government Reorganisation | Shaping Hertfordshire's Future
Stevenage Borough Council is committed to Equal Opportunities for All.
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