Civic Recruitment Limited
ICT Service Delivery Manager
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17 Months Contract with a Local Authority
Rate: £29.40 per hour Umbrella
Summary
The ICT Service Delivery Manager is tasked with leading the operational delivery of ICT services for a local authority on a 17-month contract. This role is crucial in ensuring that systems, infrastructure, support services, and technology solutions align with organizational needs, providing a high-quality, customer-focused experience. The position offers a rate of £29.40 per hour under an umbrella arrangement.
Responsibilities
- Lead the operational delivery of ICT services, ensuring high levels of system availability, performance, reliability, and customer satisfaction.
- Monitor and manage service performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Ensure the effective operation and continuous improvement of ICT Service Desk, Information Governance, Security, Infrastructure, and support services.
- Drive a customer-focused culture across ICT services and support functions.
- Manage and deliver ICT projects and programmes within agreed timescales, budgets, and quality standards.
- Support the implementation of corporate strategies, service plans, digital transformation initiatives, and technology improvements.
- Contribute to business transformation projects by ensuring ICT solutions effectively support organizational objectives.
- Monitor project progress, identify risks, and implement corrective actions where necessary.
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Requirements:
- Significant experience managing ICT service delivery or ICT operations within a complex organization.
- Demonstrable experience leading customer-focused ICT services and support functions.
- Degree-level qualification in ICT, Information Systems, Computer Science, Business Technology, or a related discipline, or equivalent relevant experience.
- ITIL Foundation (v3 or v4) qualification or higher.
- Evidence of ongoing Continuing Professional Development (CPD) relevant to ICT, digital services, cyber security, or public sector transformation.
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Additional Information
- Working hours: 37 hours per week
- Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom
- Work pattern: 2 days remote, 3 days in the office
- Payment schedule: Bi-weekly
- Application deadline: 28th August 2026, apply ASAP.
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