Find an apprenticeship
ICT Support Apprentice - Lewes
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
ICT Apprentice
Our Lewes-based client, an international designer & manufacturer of information systems, is looking for their next ICT apprentice. Having successfully developed their former ICT apprentice, this opportunity presents a true and vibrant career pathway into the technology sector.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Our client has enjoyed a significant increase in sales over the past 3 years which has directly impacted their IT function. As a result they are looking for an enthusiastic IT apprentice to join at an exciting time of growth and technological change.
This is a great opportunity for an IT apprentice, who demonstrates great communication skills, attention to detail and who is proactive to join our growing team.
They are looking for an individual who is experienced in multitasking, data management, and who possess strong communication skills to ensure collaboration with both internal and external stakeholders.
The company's sales are now circa £100m / year and their IT team are integral to the continued success and growth of our business.
The successful candidate will be committed to process enhancement, continuous improvement, and customer satisfaction.
Essential Skills
- Keen attention to detail
- Strong communication skills
- Exceptional organisational skills with a practical and methodical approach to prioritisation
- Proficiency in multitasking under pressure
- High standards of professionalism and work ethic with a positive can-do attitude
- Demonstrate flexibility in daily tasks and training
- Strong willingness to learn
Tasks & Duties
- To be the 1st point of contact for user requests and incidents
- Set up of new PCs, Printers and other devices
- Software Support for Office 365, Windows, and other systems
- Hardware support for IT devices such as: PCs, Laptops, Printers, Switches etc
- Working with other IT Team members to assist with their tasks and learn
- To carry out any other duties as deemed necessary by your Department Manager
Where you'll work
Southerham House
Southerham Lane, Southerham
Lewes
BN8 6JN
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training provider
INVOLVE SELECTION LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training schedule
- Level 3 Information Communications Technician Apprenticeship Standard
- Functional Skills in maths and English if required
- Blended digital training
Essential qualifications
- GCSE in:
- English (grade C/4)
Desirable qualifications
- GCSE in:
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Analytical skills
About this employer
Our client designs & manufactures passenger information systems for the public transport industry in over 80 countries worldwide.
After this apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Full-time employment is expected once the apprenticeship is complete
- Further training opportunities with Higher Level Apprenticeships are also available
Ask a question
The contact for this apprenticeship is:
INVOLVE SELECTION LIMITED
James Brooklyn
james.brooklyn@vocate.training
07879860578
The reference code for this apprenticeship is VAC2000047629.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location