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ICT Support Apprentice
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ICT Support Apprentice
SEN Trust Southend
Southend-on-Sea (SS2 4RL)
Closes in 28 days (Friday 30 October 2026 at 11:59pm)
Summary
We are seeking to recruit an IT apprentice to work within our busy special needs secondary school. The position is ideally suited to someone who can demonstrate energy, enthusiasm, flexibility, strong communication skills and is able to relate to children and young people with a wide range of learning disabilities.
Wage
£13,312 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices
Training course
Information communications technician (level 3)
Hours
Monday to Friday, shifts are to be confirmed. 32 hours a week
Start date
Monday 2 November 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Login and support processing tickets
- Install and uninstall required software
- Install / reinstall operating systems to machines
- To troubleshoot classroom technical problems
- To ensure that all curriculum hardware is maintained and stored in an appropriate manner
- To clean and change hardware components within laptops / desktop computers
- To keep audits up to date with changes
- Maintenance of all ICT equipment, as directed
- To have regard for the welfare of pupils always
- To actively assist with the implementation of the schools aims and policies
- To take an active part in the performance management process
- To carry out your duties, responsibilities and rights as laid out in your Contract of Employment
Where you'll work
Philpott Avenue Southend-on-Sea SS2 4RL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRAINPLUS LTD
Training course
Information communications technician (level 3)
What you'll learn
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements. Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
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Training schedule
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Level 3 Information Communications Technician apprenticeship standard. The apprentice will complete training tutorials on basic, intermediate, and advanced IT skills. Providing a baseline foundation for their job role. Training is tailored to IT the support role described in the job specification. This involves building upon existing IT skills and applying them to daily tasks at work. The apprentice will undertake one day a week training on the course and will have monthly sessions with the training provider. This can be completed at either the workplace or the training provider's premises. The apprentice will study towards and achieve the following awards at the end of the apprenticeship:
- Core Components: BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
- BTEC Level 3 Diploma in ICT Systems and Principles
- Information Communications Technician
- Personal Attributes and Behaviours
- End-Point Assessment (EPA) - Information Communications Technician
Subject to Prior Attainment:
- Functional Skills in maths, English and ICT at Level 2
Requirements
Essential qualifications
- GCSE in: English (grade 4-9, A*-C)
- Maths (grade 4-9, A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
About this employer
SEN Trust Southend, is a multi-academy trust in Essex that runs four local SEN schools. It is our aim to encourage every student to achieve their full potential, to become an independent adult and an active member of their local community, relative to their ability. Our schools offer a safe and happy environment where the well-being and achievement of every student is our priority. Small class sizes enable positive relationships to develop between staff and students and offer the support necessary for students to achieve their individual best.
https://sentrustsouthend.co.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Upon completion of the apprenticeship there is the opportunity for a permanent position within the IT team
Ask a question
The contact for this apprenticeship is:
TRAINPLUS LTD
Luke Phillips
lukephillips@trainplus.co.uk
01268 574299
The reference code for this apprenticeship is VAC2000056648.
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