Gloucestershire County Council
ICT Support Officer
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Job Title: ICT Support Officer
Job Location: Shire Hall, Block 4, 1st Floor
Salary: £30,024-£32,597 per annum
Hours per Week: 37.00
Contract Type: Fixed Term
Duration: One Year
Closing Date: 05/08/2026
Job Requisition Number: 14620
This post is not open to job share
About the Team & Role:
You’ll help make a difference as an ICT Support Officer here at our rewarding organisation. This role takes responsibility for delivering support to the Local Authority’s Education Teams in their use of the Education Management Information System - MRI One (formerly Capita ONE).
We need you to provide support in the collection and maintenance of school data, working with system users to fix issues, support system upgrades and setting up new users. Your work will make a valuable contribution to the smooth running of our Education teams here at GCC.
About You:
To be successful you will have some experience of using or administrating data collections systems, using your skills to support users of the Council’s Education departments. We also need your team-focused nature as you work with our Project and Systems Officers to support on-going project work. Your experience of providing first line system will support the teams focus on achieving outcomes for our customers.
About Us
For all your hard work, you will receive the following:
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
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How to Apply
If you feel you have the skills, desire and experience required to make a positive difference and you want to be part of a creative, skilled, friendly and passionate team then please submit your application and personal statement by clicking the ‘Apply Now’ button.
For an informal discussion contact Karen Meredith via email at karen.meredith@gloucestershire.gov.uk
Additional Information
To access the Job Profile for this role, please follow the link below:
Job Profile-ICT Support Officer
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.
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Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
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