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ICT Support Technician Apprentice
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Join our team as an ICT Support Technician Apprentice
Gain a nationally recognised Level 3 qualification while building real world technical skills. This role focuses on hands on IT support, networking, and cybersecurity giving you a solid foundation for a career in technology.
Wage
£18,000 a year
Minimum wage rates (opens in new tab)
£3,000 awarded upon successful achievement of the Level 3 qualification and EPA
Training course
Information communications technician (level 3)
Hours
- Monday to Friday 9am to 5.30pm. Hybrid - Essex (office-based with remote work). Will be required to visit client sites on request.
- 37 hours 30 minutes a week
Start date
Thursday 1 October 2026
Duration
1 year 6 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Technical Support (Primary Focus):
- Provide 1st line technical support to internal and external customers via phone, email, and ticketing system
- Diagnose and resolve hardware, software, and network connectivity issues using structured troubleshooting methodologies
- Install, configure, and maintain hardware and software across Windows/macOS environments
- Document solutions and maintain the knowledge base
- Escalate complex issues appropriately while keeping users informed
Network & Infrastructure:
- Assist with wired and wireless network device configuration
- Support network troubleshooting and maintenance activities
- Monitor system performance and security alerts
- Participate in backup and disaster recovery procedures
Projects & Development:
- Complete a work-based project addressing a specific technical problem or service improvement
- Build a professional portfolio demonstrating your knowledge, skills, and behaviours
- Contribute to IT process improvements and documentation
Additional Responsibilities:
- Support digital marketing activities (social media scheduling, website updates) as business needs allow
- Assist with general office administration tasks
Where you'll work
The Plaza 1 Rutherford Park
Great Notley
Braintree
CM777AU
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider GINGER NUT MEDIA LIMITED
Training course Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3:
- One to one coaching sessions every 4-weeks
- Group webinars and collaborative learning
- Flexible remote learning around your work schedule
- Mock EPA assessments to ensure readiness
- Support from dedicated training assessor
More training information
- Cisco IT Essentials certification
- Cisco Cybersecurity Essentials certification
- Cisco Networking Essentials certification
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Essential qualifications
- GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Enthusiasm to learn
Other requirements
- Previous experience with IT support or helpdesk environments
- Familiarity with ticketing systems
- Interest in cybersecurity and cloud technologies
- Basic knowledge of social media platforms and digital tools
Eipsys offers proactive support - moving from the chaos of extinguishing fires towards long-term tech solutions that produce real results. Our clients get innovative technologies and enjoy the security of a professional IT team that offers unlimited help desk and field support.
https://www.eipsys.co.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
You will develop the following skills:
- Network fundamentals and IP addressing
- Hardware/software installation and configuration
- Cybersecurity principles and secure network maintenance
- Cloud services, backups, and virtualisation
- Ticketing systems and troubleshooting methodologies
- Mobile and remote management
- Customer service and stakeholder management
- Professional presentation skills
Following completion, there is opportunity for the following career progression:
- Pathway to Junior IT Analyst, Network Technician, or Support Specialist roles
- Foundation for further certifications (CompTIA, Microsoft, Cisco)
The contact for this apprenticeship is:
GINGER NUT MEDIA LIMITED
recruitment@eipsys.co.uk
The reference code for this apprenticeship is VAC2000049231.
Closes in 14 days (Friday 4 September 2026 at 11:59pm)
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