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ICT Support Technician Apprentice
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You will work within Phoenix Printing Plates Ltd to provide first-line ICT support while developing your knowledge, skills, and behaviours. The role will involve supporting users, maintaining computer systems, assisting with digital workflows, and ensuring technology is effectively utilised across the business.
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Key Duties and Responsibilities:
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- Provide first-line support for hardware, software, and network-related issues.
- Assist users with troubleshooting IT and system problems.
- Support the installation, configuration, and maintenance of desktop PCs, laptops, and peripheral devices.
- Maintain user accounts, passwords, and access permissions under supervision.
- Provide support for business software applications and digital production systems.
- Assist with data entry, data management, and data quality checks.
- Help maintain accurate IT asset records and technical documentation.
- Monitor and report IT incidents, escalating issues where appropriate.
- Assist with system updates, data backups, and cyber security best practices.
- Support digital workflow processes within the printing and manufacturing environment.
- Learn and develop the skills required to produce printing plates to company standards.
- Learn how to operate specialist plate-making equipment safely and effectively to meet customer requirements.
- Work confidently with knives and chemicals under supervision, adhering to all health and safety procedures.
- Prepare and dispatch printing plates accurately to the correct destinations and within agreed timescales.
- Deliver excellent customer service to colleagues, customers, and other stakeholders.
- Work as part of a team while developing technical, production, and customer service skills.
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