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ICT Support Technician Apprentice
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ICT Support Technician Apprentice
John Kyrle High School & Sixth Form Centre (Part of: The Heart of Mercia Multi-Academy Trust)
Ross-On-Wye (HR9 7ET)
Summary
As an ICT Support Technician Apprentice within The Heart of Mercia Multi-Academy Trust, your mission is to support staff and students with ICT issues whilst developing your practical skills through a Level 3 ICT apprenticeship.
Wage
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
£15,600 - £19,500 Dependent on experience
Training
Information communications technician (level 3)
Hours
Mon - Fri 8am - 4pm. 37 hours 30 minutes a week
Start date
Monday 19 October 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line IT support to staff and students across the Trust.
- Log, prioritise and update support requests through the IT helpdesk
- Assist with diagnosing and resolving hardware, software and network issues
- Support user accounts, passwords, devices, printers and classroom technology
- Gain hands-on experience working alongside experienced IT professionals
- Develop technical and workplace skills through the Level 3 Information Communications Technician apprenticeship delivered by TDM
Where you'll work
Ledbury Road
Ross-On-Wye
HR9 7ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE DEVELOPMENT MANAGER LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
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What you'll learn
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Requirements
Essential qualifications
- GCSE in: English (grade 4 or above)
- Mathematics (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working skills
- Adaptability
Genuine tech/IT interest
Hardware/Software knowledge
Microsoft Office/365 skills
Willingness to learn
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Other requirements
Are you able to travel to the school site on a daily basis? Please check your travel route before applying. If successful, you will be required to undertake a DBS check. This role involves working within an educational environment supporting both staff and students.
About this employer
The Heart of Mercia Multi-Academy Trust is a family of schools committed to providing high-quality education and opportunities for young people. The Trust works collaboratively across its schools to support excellent teaching, learning and operational services, creating a positive environment where both staff and students can thrive. The apprentice will reside at John Kyrle High School & Sixth Form Centre, Ross on Wye.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Upon successful completion of the apprenticeship, there may be opportunities for progression within the ICT team and wider Trust and progression onto a higher level or degree apprenticeship subject to organisational requirements and performance.
Ask a question
The contact for this apprenticeship is:
THE DEVELOPMENT MANAGER LTD
Aksa Munir
aksa.munir@tdm.co.uk
The reference code for this apprenticeship is VAC2000054319.
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