King's College Hospital NHS Foundation Trust
ICT Technical Analyst
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Role Description
The role is a highly customer-focused first and second-line desktop support, supporting over 14,000 Clinical and non-clinical staff across the Trust, providing telephone, e-mail, face-to-face, and remote desktop support, including travel to other sites across South East London and Kent as necessary. Instruction and training to ICT users within the Trust.
The Post holder will be responsible for ensuring the provision and receipt of complex and sensitive information on ICT matters, so must be aware of the Data Protection Act. Logging ICT Service Desk calls and ensuring the information is processed in accordance with Trust policies, procedures, and SLAs. As ICT technologies continuously evolve and change, it is important that Technical Support stays up to date with new technologies.
There will be a requirement to cover weekends on a rota basis with TOIL.
Please note the advert might close early due to a high number of applications received.
The successful candidate will be responsible for diagnosing and resolving issues arising across the trust for all IT equipment, taking calls via the ICT Helpdesk and logging calls, resolving issues at first contact or escalating to appropriate teams.
- Provide and receive simple to complex information
- Fault diagnosis, rectification, upgrade, installation, and configuration of PC hardware or software, laptops, and printer problems for Trust users
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The ideal candidate will be able to work effectively on their own, under pressure of deadlines, and be able to prioritize their own workload as well as working within a team and be able to interact with a wide range of people including non-technical users, managers, suppliers, contractors, facilities management, and medical staff.
It is essential that in addition to great technical skills, the successful candidate will have excellent communication and interpersonal skills with the ability to express themselves effectively both verbally and in writing.
Please refer to the Job Description for the full requirements for this role.
About the Trust
The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King’s Strategy – 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation, and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. Achieving these ambitions will require all of us to work as one Team King’s, united by a shared commitment to our values of being caring, collaborative, inclusive, and innovative. By living these values every day, we will transform healthcare for our patients, our communities, and each other.
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We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
Sustainability
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimizing their contributions to the Trust’s carbon emissions, waste, and pollution wherever possible.
Contact Information
For further details / informal visits, contact:
- Name: Maff Sundararajah
- Job title: ICT Systems Deputy Director
- Email address: maff.sundararajah@nhs.net
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