Shared Services Partnership
ICT Technical Manager HIWFRS624695
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Job Details:
Salary Range: £45,091 - £47,181 per annum
Work Location: HIWFRS HQ, Eastleigh (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 30 August 2026
Interview Date: w/c 7 September 2026
The Role:
Hampshire & Isle of Wight Fire and Rescue Service is seeking an experienced, forward-thinking ICT Technical Manager to lead the technical direction for an essential public service.
This role leads the design, resilience, security and improvement of the Service’s technology estate, including infrastructure, cloud, networks, operational systems, supporting emergency response and public safety.
If you enjoy solving complex technical challenges, leading skilled teams, shaping strategy and delivering reliable services where technology helps save lives, we’d like to hear from you.
What You'll Be Doing
As ICT Technical Manager, you will:
- Lead the Service’s technical strategy and architecture roadmap.
- Provide technical leadership across infrastructure, networks, cloud, integrations and enterprise platforms.
- Own critical operational systems supporting emergency response.
- Lead and develop senior technical specialists and engineers.
- Act as senior technical escalation for major incidents and service disruption.
- Drive innovation, automation, resilience and continual improvement.
- Work with leaders, suppliers and partners to keep services secure, effective and future-ready.
- Champion business continuity, disaster recovery and cyber resilience.
About You
We are looking for a technical leader who can combine strategic thinking with practical delivery. You will bring strong communication and stakeholder engagement skills, balancing operational support, service improvement and project delivery in a complex environment. You will be able to translate technical concepts into clear, jargon-free recommendations and show a strong commitment to service excellence, resilience and continual improvement. Ideally, you will also have a degree-level qualification or equivalent experience, ITIL knowledge, experience in public sector, emergency services or mission-critical settings, and an understanding of systems integration, service management and technology governance.
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Why Join Us?
Behind every firefighter are specialist support teams who play a vital part in helping to save lives. In this role, your expertise will directly support frontline services, protect critical systems and help make life safer for the communities we serve.
You will join a Service guided by the purpose “together we make life safer” and by values that include reaching further, supporting others, showing respect and everyone playing their part. We offer a supportive and inclusive working environment, opportunities for professional development, flexible working options, access to generous pension arrangements, free car parking, wellbeing support and the chance to contribute to a meaningful public service. For more information, please visit our website.
Additional Information:
ICT Technical Manager Job Description and Person Specification
HIWFRS Values:
- Reaching Further - Inspiring and challenging ourselves and others.
- Showing Respect - Fairness, honesty and integrity in everything we say and do.
- Supporting Others - Listening and acting with compassion and empathy.
- Everyone Playing Their Part - Recognising the contribution we all make.
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Vetting Requirements:
This role is subject to a Standard DBS Check.
Contact Details for an Informal Discussion:
Fiona Coffey, Deputy Head of ICT on fiona.coffey@hantsfire.gov.uk
Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy:
In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
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