Barts Health NHS Trust
ICT Technical Service Desk Specialist
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Job Title: Service Desk Analyst
We are looking for an experienced Service Desk Analyst to join an ITIL based Service Delivery team helping to resolve complex technical issues for all of the Trust's Employees.
About the Role
The post holder would be joining a well-established support team which supports the Trust 24/7 X 365. You will be the first point of contact for all technical issues or requests.
Responsibilities
- Work within the Service Delivery team to provide support for a range of services to all users within the Trust. This will include providing support remote and in person.
- Provide technical support within agreed service levels, technical standards, and policies.
- Utilize a service management tool for handling support calls and other ITIL processes.
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Requirements
- Experience in providing technical support.
- Knowledgeable in a range of IT systems.
- Demonstrate excellent problem-solving skills.
Benefits
In return, we will develop your skills, knowledge, and experience with formal and on-the-job training. This is a fantastic opportunity to take a role in the Trust’s Informatics team and to be a valued member of one of the country’s highest profile Trusts.
About Us
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
Our Vision: To be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond.
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Our Values: WeCare values and behaviours guide us in how we work together, promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate, and support an inclusive working environment.
Contact Information
If you have a background in IT/Informatics, are interested in working with a Trust accelerating through digital transformation programmes within the Trust and local ISC, and like a challenge, then we would love to hear from you.
For further details / informal visits contact:
Name: Spencer Rolls
Job Title: Service Support Manager
Email Address: Spencer.rolls@nhs.net
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