WMJobs
ICT Technical Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Wyre Forest District Council
If you have ambition for yourself and this district, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you.
We are looking for a self-motivated individual who is committed to a career in computing to join our ICT Team.
Day to Day Tasks
- Providing first line technical support answering support queries via phone and email
- Maintaining a high degree of customer service support
- Taking ownership of user problems and be proactive in dealing with user issues
- Logging all calls on the Councils helpdesk system
- Escalating more complex calls to relevant IT Support Engineers
- Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Ideal Candidate
The ideal candidate will have a formal qualification in Computing or equivalent, be studying for a degree in Computing or have completed an appropriate apprenticeship. You will have knowledge of PC hardware, software maintenance and MS Windows. Experience of first line support is desirable but not essential.
Job Details
- Position: Full-time, flexible
- Hours: 37 hours
- Salary: £27,652 to £31,418.00 per annum
- Career Graded Post: To encourage career development
Requirements
- You will be required to provide a suitable vehicle for this post
- This job includes duties that may require an element of physical exertion and mobility on an occasional or frequent basis
- Flexible approach to working hours, able to work outside normal office hours if necessary, including a requirement to be available for evening meetings.
- Appointment to this post is subject to satisfactory clearance of a basic disclosure check (Disclosure & Barring Services (DBS) under the Police Act 1997.
- Appointment is usually at the bottom of the salary band with annual increments until the top of the scale is reached.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Application Information
The closing date for applications is 24th September 2026, but we reserve the right to close applications early if we receive a high volume of suitable applications.
Note
Wyre Forest District Council is an equal opportunities employer.
Attached documents
- ICT Technical Support Engineer.pdf
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London