IDS Engineer

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit an IDS Engineer for a 3 months contract on a rate of £458/day (Outside IR35). This role will be based in Glasgow with flexible working arrangements.

Responsibilities

• Manage incident and request queues to ensure items are progressed and resolved within agreed SLA targets.
• Provide support across the partner Microsoft technology stack, including (but not limited to) Active Directory, Microsoft 365, Intune, Autopilot, Autopatch, Windows OS, and network management and monitoring.
• Manage and support end-user devices, including build, configuration and policy compliance.
• Provide support to major incidents activities, including technical updates and support to incident communications.
• Provide face-to-face support where additional investigation is required or where remote support is not possible.
• Improve the availability, reliability and stability of Microsoft infrastructure services.
• Carry out proactive monitoring to identify and address issues before they impact users.
• Monitor and report on the performance of partner infrastructure and Microsoft 365 services.
• Support security and compliance monitoring and reporting, producing evidence and materials as required.
• Support vulnerability and security remediation activities, implementing configuration changes and mitigations in line with agreed standards.
• Deliver patching and lifecycle activities (including pilots/rings where applicable) and report on update and configuration compliance.
• Process & Governance
• Support problem management activities, including root-cause analysis, trend analysis and the implementation of permanent fixes.
• Support change and release management, including raising and implementing changes in ServiceNow and completing post-change validation.
• Support asset and configuration management by keeping records accurate and up to date, including configuration items where applicable.
• Manage technical escalations with third-party suppliers and internal resolver groups, tracking actions through to resolution.
• Attend technical meetings, contribute expertise, and support agreed outcomes.
• Provide mentoring, support and training to 1st Line staff, helping to resolve issues within agreed timescales.
• Create and maintain technical documentation, including knowledge articles, runbooks, standard build documentation and known error records.
• Identify opportunities for service improvement and automation, including the use of PowerShell and Microsoft tooling to reduce manual effort and improve service quality.
• Maintain awareness of emerging technologies and industry best practice, proactively developing skills and recommending improvements where appropriate.