HM Revenue & Customs
IDVA Senior Policy and Standards Advisor
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About The Job
Job summary
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Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre.
The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention.
Job Description
You will play a leading role in the day-to-day delivery of HMRC's identity policy and standards service within the Fraud Prevention Centre (FPC), reporting to the G7 Implementation Lead. Collaborating with senior leaders and partners across HMRC, you will help define, maintain, and improve the policies, standards, principles, and guidance that support the management of identity, access, and fraud risks. The role covers identity fraud prevention, identity verification and assurance (IDVA), and identity and access management (IAM), ensuring requirements are clear, proportionate, and capable of being translated into practical delivery across services, channels, customer journeys and enabling technologies.
You will function as an authoritative source of advice and good practice, helping policy owners, security, risk, assurance, implementation, and service teams understand and apply identity-related requirements. Working closely with the G7 Implementation Lead, you will support the implementation and embedding of identity-related change by identifying gaps, delivery barriers, and risks, and by providing evidence-based advice, challenge, and recommendations. You will also help maintain FPC and IDVA as a recognised centre of expertise for identity policy, standards and governance, supporting HMRC's contribution to wider security, risk, compliance and cross-government identity standards activity, and helping ensure identity, assurance, access and fraud prevention requirements are reflected in relevant frameworks and governance products.
Person specification
- Ensure identity policy, standards and guidance are clear, current, and usable by leading the delivery, maintenance and continuous improvement of defined products covering IDVA, IAM and identity fraud prevention.
- Translate policy intent, standards and emerging requirements into practical delivery expectations that can be applied across projects, services, customer journeys, and live operational processes.
- Support the G7 Implementation Lead to embed identity fraud-related change into delivery and live operations, including readiness activity, adoption tracking, capability-building, and transition to business-as-usual.
- Provide authoritative, evidence-based advice and constructive challenge to help stakeholders make proportionate, risk-based, and defensible decisions.
- Strengthen stakeholder understanding and ownership of identity, access, and fraud prevention requirements, identifying gaps, blockers, or escalation points where requirements are not being effectively understood, implemented, or evidenced.
- Strengthen governance, assurance, and reporting by producing clear briefings, guidance, risk summaries and evidence of progress, adoption, risks, issues, and early benefits.
- Represent the identity policy and standards perspective in working groups, project discussions, governance forums and wider standards activity, preparing analysis, evidence and recommendations that help influence HMRC and cross-government standards and ensure identity, assurance, access, and fraud prevention requirements are reflected in wider security, risk, compliance, and governance frameworks.
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Essential Criteria
- Strong understanding of identity policy, Identity and Access Management digital identity assurance, identity fraud prevention principles, standards, and governance. Experience developing, maintaining, or owning policy, standards, guidance, or assurance products in complex environments.
- Knowledge of relevant identity, access management, cyber security, and assurance standards, such as NIST 800-63, NIST 800-53, UK DIATF and Government Counter Fraud Standards, with the ability to apply them proportionately in FPC and IDVA policy, governance, assurance, and delivery contexts. Ability to interpret technical, policy, risk and operational requirements and translate them into clear, practical standards, guidance, and delivery expectations.
- Strong stakeholder engagement, written communication and influencing skills, with confidence to advise, explain, challenge, and produce clear products for senior and non-specialist audiences.
- Ability to use evidence, risk information, assurance findings, and management information to identify gaps, support implementation, track adoption and recommend improvements.
Desirable Criteria
- Familiarity with fraud prevention and cyber security identity assurance, or IAM frameworks and how they support proportionate policy and standards decisions.
- Experience supporting policy development, governance, assurance, or standards adoption within a regulated, security or public-sector environment.
- Relevant professional accreditation or equivalent experience in identity, security, information assurance, risk, data protection or change delivery. (e.g., CISM, CISSP, or IAM-specific qualifications).
- Understanding of digital identity technologies (e.g., MFA, federation, zero trust) and their relevance to practical policy implementation.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
These Sites Are
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Telford Plaza, Telford - moving to Parkside Court, Telford
- Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford
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Leeds Location
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Technical Skills
We'll assess you against these technical skills during the selection process:
- Knowledge of security policy and applying it within a delivery environment. Please see the associated framework linked in the interview section.
- Analysing data to develop guidance. Please see the associated framework linked in the interview section.
Benefits
- Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
- We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history, qualifications and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per word).
- A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria.
Please evidence any (Desirable Criteria where applicable), (including any ODP experience or qualifications you have) (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
Prior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage
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