HM Revenue & Customs
IDVA Service Control Manager
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About The Job
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This role sits within HMRC's Fraud Prevention Centre (FPC) and contributes to the delivery of Identity Verification & Authentication (IDV&A) controls and fraud prevention activity across HMRC services.
Role Overview
As an IDVA Fraud Prevention & Delivery Manager, you will support the coordination and delivery of fraud interventions, ensuring risks are effectively identified, assessed, and mitigated. You will work with technical, operational, and policy teams to deliver fraud prevention initiatives and projects into live service, contributing to protecting HMRC and its customers.
This role is delivery-focused, requiring strong organisation, analytical capability, and the ability to work collaboratively in a fast-paced environment.
Job Description
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Support fraud risk identification and assessment
- Analyse fraud intelligence, alerts, and data to identify emerging risks and support prioritisation of interventions.
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Assist with incident response and intervention delivery
- Contribute to the resolution and mitigation of fraud incidents and intervention activity, ensuring actions are tracked and delivered efficiently.
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Deliver fraud prevention projects into live service
- Support the planning, coordination, and implementation of IDVA and fraud controls, working across teams to ensure successful delivery.
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Maintain awareness of fraud trends and threats
- Monitor developments in identity fraud and contribute to improving HMRC's understanding of evolving risks.
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Produce operational reporting and insights
- Create clear updates and reports to support decision-making and track delivery progress.
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Collaborate across teams and stakeholders
- Build effective working relationships with internal teams and partners to support coordinated fraud responses and project delivery.
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Support governance and control processes
- Ensure activities align with governance frameworks, risk appetite, and operational procedures.
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Contribute to continuous improvement
- Identify opportunities to enhance processes, controls, and delivery approaches within fraud prevention services.
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Person Specification
You will be responsible for managing and improving assigned FPC products and technology services. You will translate business needs into prioritised service activity, work across multidisciplinary teams and help ensure FPC capabilities continue to meet customer, operational and HMRC Security objectives.
Success in Role
- Fraud prevention activities and project deliverables are completed on time and to a good standard.
- Risks and issues are effectively identified and escalated where appropriate.
- Stakeholders are informed and engaged in delivery activity.
- You contribute to improving fraud controls and operational processes.
- You demonstrate reliability, collaboration, and a proactive approach within the team.
Essential Criteria
- Experience supporting the delivery of projects or work packages, ideally within a digital, security, or fraud context.
- Excellent communication skills, with the ability to present information clearly to different audiences.
- Understanding of fraud prevention principles and identity-related risks.
- Ability to manage competing priorities and deliver work in a fast-paced environment.
- Familiarity with digital systems, fraud tools, or operational service environments.
Desirable Criteria
- Experience working in fraud, security, or compliance roles.
- Knowledge of HMRC services, Government Gateway, or identity systems.
- Exposure to project delivery methodologies (e.g., Agile, Waterfall).
Additional Security Information
This post requires the candidate to hold or be willing to hold Security Check (SC) clearance.
Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
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How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history, qualifications, and previous experiences. Your CV should be for up to your last 3 roles and for no more than 150 words per role.
- A 750-word personal statement. Your personal statement should show how you meet the person specification and essential criteria.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Selection Process
This vacancy is using Success Profiles, and will assess your Strengths, Experience and Technical skills.
Interview
During the panel interview, you will be assessed on Strength, Experience, and Technical based questions. Technical questions will be based on the Project delivery capability framework - Government Project Delivery.
Interviews will take place via video link.
Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you.
If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Contact Point
Job Contact
Name: John Moore
Email: john.moore1@hmrc.gov.uk
Recruitment team
Email: unitybusinessservicesrecruitmentresults@hmrc.gov.uk
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