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IELTS Business Assurance Manager
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IELTS Business Assurance Manager – London, UK
About IDP
IDP is the global leader in international education services, delivering global success to students, test takers, and our partners through trusted human relationships, digital technology, and customer-centred research. As an Australian-listed company, we operate in over 50 countries worldwide.
Our team consists of 7,000+ people from diverse backgrounds in terms of nationality, age, and culture. We are proudly customer-first,-powered by global technology. Together, we provide unmatched services that help local dreams become worldwide realities.
Role Purpose
At IDP, we connect people to global education opportunities. As the IELTS Business Assurance Manager based in London, UK, you will have a critical role in ensuring the integrity of one of the world’s most trusted English language tests (IELTS).
You will lead audit, investigation, and security initiatives across the IELTS network, with a focus on UK/Europe/CIS region. Your responsibilities include ensuring compliance with global standards and protecting test fairness. Reporting into a global team of 20 across four countries, this critical role involves:
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- Ensuring consistency in the audit, investigation, and incident management processes.
- Managing real-time security incidents, analysing risks, and escalating as necessary.
- Conducting malpractice investigations and recommending outcomes.
- Analysing audit and investigation data to enhance compliance measures.
- Supporting new test centres through risk assessments.
- Partnering with Product, Technology, and Operations on security controls.
- Ensuring alignment and governance standards with global partners.
Responsibilities
- Lead test security, audits, and investigations for the IELTS network.
- Manage real-time incidents and escalations across UK/Europe/CIS.
- Conduct investigations into suspected malpractices and propose outcomes.
- Analyse data to drive compliance improvements.
- Support audit-based onboarding of new test centres, including risk evaluations.
- Collaborate with global teams to design and enforce secure practices.
- Partner with Product, Technology, and Operations to strength internal controls.
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Why Join Us?
- Be part of a globally recognised leader in international education (50+ years of impact).
- Work in an innovative, agile, and purpose-driven global environment.
- Collaborate with a like-minded team delivering real-world change every day.
- Grow within a potential global, career-enhancing organisation.
About You
You should hold a strong background in governance, risk, and compliance, ideally demonstrating the 3 Lines Model framework. We are looking for a highly experienced professional with:
- At least 5+ years of hands-on experience in:
- Conducting audits, including customer-focused quality.
- Handling malpractice investigations; including evidence evaluation.
- Expert analytical and stakeholder management skills.
- Firm ability to lead meaningful improvement paths post-audit.
- Self-driving capability in a fast-evolving remote setting.
- At sharp attention to detail, especially in complex communications.
- Strong report-writing skills, clear, concise, with persuasive messaging.
- Willingness to travel occasionally to the UK/Europe/CIS when required.
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