IFM Small Works Project Delivery Manager

Project Triage & Categorization

• Support the Small Works Program Lead in operating the triage process — assessing incoming project requests against complexity criteria to determine appropriate tier allocation.
• Identify projects at risk of scope misclassification and ensure early intervention to prevent cost overruns or delivery failures.
• Recommend escalation to WD&C where project complexity exceeds Small Works scope.

Financial Oversight & Procurement Guidance

• Provide financial governance support for Tier 2 projects (typically sub-€150K), ensuring budgets are realistic, tracked, and reported.
• Guide FM teams on procurement processes, contractor selection, and cost control within approved frameworks.
• Review and advise on variations, cost changes, and final accounts where FM teams require support.
• Contribute to CAPEX forecasting and budget reporting for the Small Works portfolio within assigned geographic areas.

Direct Project Delivery (Critical/High-Visibility Only)

• Manage end-to-end delivery of projects designated as critical, high-visibility, or requiring dedicated program-level oversight.
• Ensure these projects are completed on time, within budget, and to specification while minimizing disruption to building occupants.
• Maintain comprehensive project records including correspondence, RFIs, site instructions, progress reports, and as-built documentation for directly managed projects.

Stakeholder Management & Coordination

• Serve as a key interface between FM teams, the Small Works Program, WD&C, and client stakeholders for Tier 2 projects.
• Coordinate with WD&C on project handoffs, triage decisions, and boundary management between projects.
• Communicate project progress, risks, and governance status to the Small Works Program Lead and wider stakeholders.
• Build effective working relationships with FM teams across assigned geographic areas to ensure the program is embedded and trusted.

Program Tools, Reporting & Continuous Improvement

• Maintain and update the IFM Project Tracker for assigned projects and geographic areas.
• Utilize and promote standardized Small Works templates, tools, and reporting mechanisms.
• Report on program KPIs including speed of delivery, cost efficiency, safety and compliance, and quality consistency.
• Identify opportunities for continuous improvement in governance processes, tools, and FM team support mechanisms.
• Contribute to the ongoing development and refinement of the Small Works framework.

Sound Like You?

To Apply You Need to Have

Essential Qualifications & Experience

• Degree in Construction Management, Building Services Engineering, Facilities Management, or related discipline (or equivalent experience).
• Minimum 3–5 years' experience in construction project management, building refurbishment, or facilities management — with demonstrable experience in governance, compliance oversight, or program support functions.
• Experience supporting or enabling operational teams in the delivery of projects (not solely direct delivery experience).
• Understanding of building systems including HVAC, electrical, plumbing, and building fabric.
• Knowledge of building regulations, EHS requirements, and compliance frameworks across multiple jurisdictions.
• Familiarity with CDM regulations and construction health and safety practices.
• Experience with procurement processes, contractor management, and cost control.
• Experience operating within a structured program or portfolio environment.

Essential Skills

• Strong governance mindset — ability to apply frameworks consistently while remaining pragmatic.
• Excellent communication and stakeholder management abilities, particularly in enabling and influencing teams without direct authority.
• Proficient in project planning, budgeting, and cost control.
• Strong organizational skills with ability to oversee multiple concurrent projects across different sites and countries.
• Problem-solving mindset with a coaching and enablement approach.
• Competent using MS Office, project management software, and digital collaboration tools.
• Ability to read and interpret technical drawings and specifications.
• Strong attention to detail and commitment to compliance and quality.

What You Can Expect From Us

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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