IT Works Recruitment LTD
IFS Maintenance Consultant
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IFS Service & Maintenance Functional Specialist
About the Business
A leading organisation within its sector is investing heavily in its business systems and IFS ERP environment. As part of this continued investment, they are looking to appoint an experienced IFS Service & Maintenance Functional Specialist to join their internal systems team.
This is an excellent opportunity for an IFS professional to move into a key internal position, taking ownership of the Service & Maintenance functionality while working closely with operational teams, business stakeholders and the wider IT function.
The successful candidate will play an important role in ensuring IFS continues to support the organisation’s operational requirements, while identifying opportunities to improve processes, functionality and user experience.
The Role
We are looking for an experienced IFS professional with strong Service & Maintenance expertise to support, maintain and continuously improve the organisation’s IFS ERP platform.
You will act as a key subject matter expert for Service & Maintenance, working with business users to understand requirements, resolve issues and identify opportunities for system and process improvements.
The role will cover day-to-day functional support alongside involvement in IFS enhancements, upgrades, projects and continuous improvement initiatives.
Key Responsibilities
- Act as the internal IFS Service & Maintenance Subject Matter Expert.
- Provide functional support to users across Service & Maintenance.
- Analyse and resolve IFS issues, identifying root causes and appropriate solutions.
- Work closely with operational teams to understand business requirements and challenges.
- Translate business requirements into practical IFS solutions.
- Support the configuration and optimisation of IFS functionality.
- Identify opportunities to improve processes through better use of IFS.
- Support IFS upgrades, enhancements and wider ERP projects.
- Assist with testing, UAT and deployment of system changes.
- Produce functional documentation, process maps and user guides.
- Deliver training and support to business users where required.
- Work closely with technical teams and external IFS partners on system developments.
- Manage and prioritise functional improvements and system requests.
- Support data, reporting and integration requirements where relevant.
- Ensure changes are properly tested, documented and communicated.
- Help establish and promote IFS best practices across the business.
- Contribute to the organisation’s longer-term IFS roadmap and continuous improvement strategy.
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About You
The ideal candidate will have:
- Proven experience working with IFS ERP in a functional capacity.
- Strong hands-on experience across IFS Service & Maintenance.
- Experience supporting IFS within an end-user environment or customer-facing consultancy environment.
- Strong understanding of service, maintenance, asset or field-service processes.
- Experience troubleshooting functional issues and supporting business users.
- Experience gathering requirements and translating them into IFS solutions.
- Experience with IFS configuration, testing and system improvements.
- Experience supporting IFS upgrades or implementation projects.
- Strong stakeholder-management and communication skills.
- A structured and analytical approach to problem-solving.
- The ability to work effectively with both technical and non-technical stakeholders.
- A proactive mindset with a genuine interest in improving business processes.
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Desirable Experience
- Experience with additional areas of IFS would be advantageous, including:
- IFS Cloud
- Finance
- Supply Chain
- Manufacturing
- Projects
- Mobile Workforce
- Planning & Scheduling
- IFS Connect / integrations
- Reporting and business intelligence
- Experience working within manufacturing, engineering, construction, energy, utilities or service-based environments would also be beneficial.
What’s on Offer
- Competitive salary
- Strong benefits package
- Generous annual leave
- Pension contribution
- Private healthcare
- Life assurance
- Professional development and training
- Long-term career progression
- Opportunity to take ownership of a key IFS function
- Exposure to major IFS improvement and transformation projects
- Collaborative internal IT and business systems environment
Why Join?
This is a fantastic opportunity for an experienced IFS professional to become a key internal owner of Service & Maintenance functionality within an established IFS environment.
Rather than moving between multiple customer projects, you will have the opportunity to build long-term knowledge of one business, develop strong relationships with internal stakeholders and directly influence how IFS is used across the organisation.
You will have the opportunity to play a significant role in the ongoing development of the IFS platform, supporting users today while helping shape the organisation’s future ERP strategy.
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