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IGA L2 Support
Detailed Scope of Work
Respond and process incidents and service requests in AskIT that are related to myAccess 2.0 and myAccess+
- Checking, responding, and addressing incidents
- Checking, responding, and addressing service requests related to onboarding, conversion, rehire of staff and profile update
- Validate the user profile details up to each target systems
- Checking of AD account and primary group
- Checking of Office 365 account, licenses, groups and roles
- Checking of Lotus Notes provisioning
- Checking and rerouting of approvals in myAccess 2.0 and myAccess+
Analyze user access and answer inquiries sent via MS Teams and emails regarding myAccess 2.0 and myAccess+
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Responding to how-to inquiries
- Aiding users on using myAccess 2.0 and myAccess+
Execute manual provisioning/de-provisioning of access in myAccess 2.0 and myAccess+
- Analyze and route the approval of Freetext requests in myAccess 2.0 and myAccess+
Periodically monitor the Duplicate Identity Management in myAccess+
Coordinate with system owners and IT teams to remediate inappropriate access and ensure accurate execution of changes
- Manage and monitor periodic and ad hoc access review campaigns, ensuring timely completion, and proper tracking, including follow-ups and escalation of overdue tasks
- Track compliance status, report findings, and support closure of audit observations related to access control
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Provide weekly updates and feedback to ADB SME
Apply documented workarounds to address issues in myAccess 2.0 and myAccess+ and escalate to ADB L3 Support when necessary
Recommend and support process improvements and automation to enhance efficiency and control effectiveness
Coordinate with ADB Service Desk and ADB L3 Support
Maintain Standard Operating Procedure documents
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Identity and Access Management
Active Directory
Office 365
Lotus Notes
Incident Management
Service Request Management
User Provisioning
Access Review
Compliance Reporting
Audit Support
Technical Support
Process Improvement
Automation
Standard Operating Procedures
Location