LOCK.
Image Coordinator
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About Us - Who We Are
The Lock Group is a collective of B Corp certified creative production specialists, united by a shared mission: to help brands realise their vision and transform their business through industry-leading and culturally resonant content.
We operate at the intersection of culture and commerce, balancing artistic integrity with commercial ambition. Our work connects, inspires, and creates lasting impact that goes beyond delivering results.
We amplify distinctive, creative voices and help brands show up in more original, relevant, and impactful ways, building legacy through meaningful storytelling.
The Position
We’re looking for an organised, detail-oriented Image Coordinator to support our e-commerce studio in producing consistently high-quality imagery. You will manage daily image workflows, ensure timely delivery of assets, maintain and evolve the imagery matrix to meet brand requirements, and act as a communication hub between production, art direction, external partners, and the retouching team. You will also play a key role in developing both inhouse and outsource workflows to ensure efficiency and consistency. You will also work closely with Production and Innovation to support the development of QC workflows and the testing and integration of AI initiatives within the image production process.
Responsibilities:
Post Operations & Administration
- Support the studio in producing imagery aligned with Lock’s high-quality standards.
- Manage image workflows from submission through to final delivery.
- Maintain, evolve, and update the imagery matrix to meet brand requirements.
- Propose new, suitable workflows for both in-house and outsource teams to improve efficiency and consistency.
- Identify efficiencies within workflows and evolve processes to improve speed, quality, and consistency.
- Act as a communication hub across production, art direction, external partners, and retouching teams.
- Build a strong communication style that fosters collaboration with both the client and production teams.
- Track project progress, deadlines, and deliverables using spreadsheets and project management tools.
- Conduct quality control checks to ensure images meet technical specifications, briefs, and client feedback.
- Provide ongoing feedback to production and on-set teams regarding recurring issues or areas for improvement.
- Prepare and deliver final assets on time, correctly formatted, named, and aligned with brand and technical guidelines.
- Demonstrate flexibility by identifying pressure points and adjusting workflows as the business scales.
- Work closely with Production to continually evolve QC and image workflows, identifying opportunities to improve efficiency, quality and consistency.
- Support the testing and integration of AI initiatives within QC workflows, reviewing outputs, providing feedback and helping establish effective processes as new technologies are introduced.
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General Workflow Support
- Provide administrative support to the retouch team to streamline processes.
- Communicate proactively with team members to resolve issues swiftly and effectively.
- Adapt to shifting priorities to ensure smooth project delivery.
Essential Skills and Requirements:
- 2+ years in high volume e-Commerce post-production environment.
- Knowledge of retouching processes is a plus, but not essential.
- Prior knowledge of workflow tools and spreadsheets is very beneficial.
- Strong attention to detail, highly organised, and process-driven.
- Collaborative, positive, and solutions-focused team player.
- Calm under pressure, adaptable, and professional.
- Excellent communication and interpersonal skills, with the ability to foster collaboration across teams and with clients.
- Passion for visual quality and craftsmanship.
- Understanding of e-commerce image standards is desirable.
- Proficiency in Adobe Creative Suite (Photoshop, Bridge), Capture One, workflow automation tools, i.e Lets Flo, Creative Force.
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Perks and Benefits
We want you to do great work and enjoy a great life outside of it. Our benefits are designed to support your wellbeing, growth, flexibility and day-to-day life:
- Generous time off policies
- One paid volunteering day
- Work from anywhere for up to 5 days a year
- Confidential Employee Assistance Programme
- Mental Health First Aider support
- Fertility and menopause leave
- Cycle to Work and eye care support
- Electric car, home & tech, nursery and season ticket salary-sacrifice schemes
- Quarterly studio events, summer and Christmas parties
- Peer-nominated recognition and long-service rewards
- Dog-friendly studio
- B Corp certified, sustainability-focused workplace
Equal Opportunities
We’re committed to creating a workplace where everyone feels welcomed, valued and able to thrive. We believe diverse perspectives and experiences lead to better creativity and collaboration. If you need any adjustments during the recruitment process, we’re happy to support.
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