First Central
Motor Vehicle Image Engineer
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Image Engineer – Vehicle Repair Specialist
At 1st Central, everything starts with our people. As one of the UK’s leading motor and home insurers, we combine smart technology, data, and exceptional service to deliver fast, fair, and simple insurance to over 1.4 million customers. We pride ourselves on fostering an environment where employees feel supported, trusted, and empowered to grow—whether by developing new skills, taking on challenges, or making a real impact daily.
If you’re passionate about technical expertise, problem-solving, and strong communication, we’d love to hear from you. We’re recruiting for four Image Engineers to join our Engineering team, based in either Haywards Heath, West Sussex or Manchester (Salford Quays).
About the Role
In this role, you will be responsible for:
- Engineering and authorising vehicle repairs, aligning with manufacturer guidelines while considering all claim factors.
- Producing detailed inspection reports and making total loss decisions for damaged or stolen vehicles.
- Liasing with customers, repairers, and third parties to ensure claims are settled fairly and effectively.
- Identifying fraudulent activities and advising on non-standard vehicle modifications.
- Supporting total loss valuation handlers in settling claims for beyond-economic-repair vehicles.
- Building strong relationships with external parties to streamline processes and reduce costs.
- Working within set KPIs and SLAs to ensure timeliness and accuracy in claims management.
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What You’ll Need
Experience & Knowledge
✅ Extensive experience in vehicle repair mechanics or bodyside work ✅ Problem-solving skills for complex customer/repairer disputes or complaints ✅ Ability to interpret client requirements and apply business policies ✅ Strong understanding of ** automobile manufacturers’ specifications** and industry standards ✅ Knowledge of relevant UK legislation (e.g., Financial Ombudsman Service (FOS), Financial Conduct Authority (FCA), Data Protection Act (DPA))
Skills & Qualifications
🔧 Proficient in automotive estimate systems 📊 Strong business acumen and ability to prioritise tasks efficiently 🤝 Excellent negotiating skills for cost and delivery agreements 💬 Clear communication (both verbal and written) for stakeholders at all technical levels ⏱️ Strong organisational skills with managing deadlines and workloads 🖥 Advanced computer literacy (database, spreadsheet, and reporting tools) 💡 Willingness to learn and embrace new challenges
Behavioural Attributes
✔ Commercially focused approach to driving business efficiency ✔ Self-motivated and proactive, able to take initiative ✔ Attention to detail, ensuring accuracy and compliance in every decision ✔ Team player while also working independently when needed ✔ Flexible mindset and problem-solving attitude ✔ Commitment to continuous improvement within the business
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In This Role, You’ll Make a Difference
By joining us, you’ll: ✅ Directly impact customer claims settlements to ensure satisfaction and fairness ✅ Collaborate with repair networks and internal teams to optimise workflows ✅ Play a key role in reducing fraudulent claims and improving business efficiency ✅ Gain a career that aligns with your passion for vehicles and customer service
Ready to take on this exciting opportunity? Apply now and discover where a career at 1st Central could take you.
About 1st Central – Join Us
At 1st Central, we believe great careers start with great people. We offer a supportive environment where your skills and ideas are valued. If you’re seeking a role that makes a meaningful impact in the insurance industry while growing your technical expertise, let’s connect.
🌐 Learn more about us | 📞 Explore your future with 1st Central
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