Imaging Operations Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an Operations Manager to lead our Digital Imaging & Document Processing operations in Lutterworth. This leadership position is responsible for the direction and operational execution of our document scanning services. You will be accountable for managing operational strategy, team performance, process optimisation, and financial oversight, to ensure exceptional quality of work for our clients.

Your Role in Our Mission

• Operational Leadership: You will be responsible for overseeing all activities and team members, ensuring a high level of performance across the department. You will set daily priorities, monitor progress, and provide strategic direction to your direct reports.
• Client & Service Excellence: You will serve as a key point of contact for clients, ensuring their objectives are met while maintaining professional and proactive communication. You are accountable for meeting and exceeding KPIs and swiftly addressing any service failures to maintain exceptional delivery standards.
• Performance & People Management: You will be responsible for setting and monitoring daily service deliverables. A critical part of your role is to build and develop a high-performing team by maintaining skills matrices, implementing training plans, and addressing performance issues promptly and professionally.
• Business Planning & Forecasting: In collaboration with senior management, you will develop and execute service delivery plans that maximise resource utilisation and exceed client expectations. You will maintain accurate pipeline forecasts and work-in-progress streams, publishing regular performance records to ensure transparency and accountability.
• Quality & Continuous Improvement: You will enforce strict adherence to standard operating procedures (SOPs) and quality assurance processes. You will also be responsible for investigating non-conformance incidents and identifying opportunities for process improvements to enhance productivity and efficiency.
• Financial Management: You will maintain the commercial viability of our operations by monitoring key performance indicators (KPIs) and ensuring contracts are delivered against agreed-upon cost models. You are responsible for financial data collation and forecasting to maximise resource utilisation and profitability.
• Compliance: You will ensure all Iron Mountain HR policies and compliance procedures are strictly followed.