Morae
iManage Help Desk Support Engineer
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Job Title: iManage Support Engineer (Tier 1 & Tier 2) – Remote (UK)
Location: UK – Remote
About the Role
We are looking for entry-level iManage Support Engineers to join our remote UK-based team. You will provide frontline support to users adopting the iManage Cloud platform, helping those who are new to the system navigate and resolve issues efficiently.
As part of the general help desk, your primary focus will be assisting users who have little or no experience with iManage Cloud, guiding them through common tasks and troubleshooting user-related problems. This role offers a great opportunity to develop your skills within a dynamic IT environment.
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Key Responsibilities
- Deliver Tier 1 and Tier 2 support to users accessing the iManage Cloud platform.
- Assist users unfamiliar with iManage Cloud by providing clear, patient guidance.
- Respond to user requests and issues via the general help desk.
- Perform basic troubleshooting and escalate complex issues appropriately.
- Support the smooth adoption and daily use of iManage Cloud.
- Maintain accurate records of support requests and resolutions.
- Collaborate with other IT teams to ensure user satisfaction.
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Requirements
- Basic understanding or experience with iManage or similar document management systems is beneficial but not mandatory.
- Strong customer service skills with a patient and helpful approach.
- Good communication skills to assist non-technical users.
- Willingness to learn and adapt quickly.
- Ability to work remotely during UK business hours.
- Problem-solving mindset with attention to detail.
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