Reggie & Cole
Implementation Consultant
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Implementation Consultant / Project Manager
£40,000 to £45,000
Working pattern: Hybrid. x3 days a week.
Location: London
A global business is hiring a Technology Implementation Consultant / Project Manager to roll their software platform out into new client accounts.
This role sits between the client and the product. You would own the implementation from the first discovery session through to go live, and you would be the person the client's users learn the system from.
What you would be running:
- Discovery and requirements capture with new clients, mapping how their marketing operation currently works and where the platform needs to flex to fit it.
- Software specification and configuration requirements for each new client build, developed alongside the Solutions Leads and Product Development.
- Hands-on configuration covering environment setup, user creation, branding, and data ingestion.
- UAT from planning through to signed-off completion, plus the reporting requirements agreed before anything transfers to Support.
- Project documentation, handover packs, and helpdesk wiki entries so Support can pick each account up cleanly.
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What they need from you:
- At least 1 year in software implementation, onboarding, or technical customer services
- Direct experience configuring a platform for a client, rather than coordinating the people who do it.
- Business and technical analysis skills: requirements gathering, current state process mapping, specification writing.
- The confidence to run UAT with client stakeholders and drive it to sign-off.
- Agile SDLC and JIRA, CRM platforms such as MS Dynamics, and a working understanding of web and open source technologies.
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This customer is looking to speak with people who really want to grow so as long as you have experience configuring requirements for clients, and can hold a high-level conversation then this could be for you.
Apply today for immediate consideration but please note, unfortunately, they are unable to sponsor at this time.
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