DigitalGenius
Implementation Engineer
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Implementation Engineer
at DigitalGenius
About the Company
At DigitalGenius, we are redefining customer experience using AI-driven solutions for e-commerce brands. Our innovative approach combines advanced technology with seamless integration to optimize customer interactions. We are a vibrant, globally distributed team based in London and New York, and we're on a mission to lead the industry in AI-powered customer service.
Role & Responsibilities
As an Implementation Engineer at DigitalGenius, you will play a crucial role in driving the successful implementation of our AI-powered solutions for clients.
Key Responsibilities:
reporting into the Implementations Team, you’ll collaborate closely with Commercial and Customer Success teams to onboard customers onto the DigitalGenius Platform within weeks.
- Build and configure automation flows within the DigitalGenius platform to deliver the client’s first live use case.
- Fine-tune AI behaviour and logic based on real-time customer interactions and feedback during the implementation phase.
- Integrate the platform with third-party customer service tools (e.g. Dixa, Zendesk, Salesforce) via APIs and webhooks.
- Collaborate with clients to understand their specific needs and tailor our solutions to align with their business objectives.
- Conduct training sessions and workshops to empower customers to utilize our platform effectively.
- Monitor implementation progress and ensure projects are delivered to schedule.
- Identify and troubleshoot technical issues that may arise during implementation.
- Continuously gather customer feedback to refine our implementation processes and improve offerings.
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Location: Remote (EU-based) Working Hours: UK business time (GMT/BST)
Requirements
Essential:
- 2+ years of experience in technical implementation or solutions engineering, ideally in a SaaS environment.
- Strong proficiency with APIs, JSON, webhooks, and system integrations.
- Coding experience in Node.js and Python.
- Exceptional problem-solving skills, with strong ability to troubleshoot technical challenges.
- Excellent communication skills, including the ability to explain technical concepts to non-technical stakeholders.
- Proven ability to manage multiple projects concurrently while meeting deadlines.
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Preferred:
- Experience in the e-commerce or AI industry.
- Familiarity with customer service platforms and helpdesk systems.
Benefits
- Fully remote with flexible workspace arrangements.
- Competitive salary & equity package.
- Generous vacation policy (25 days).
- Birthday off (in addition to vacation).
- Monthly lifestyle wallet for personal spending.
- Equal opportunity workplace – we celebrate diversity and hill welcome applicants from all backgrounds. Non-discrimination policies apply across race, religion, gender, sexual orientation, age, disability, and veteran status.
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