Imprivata
Implementation Engineer
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Description
Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
We are seeking an Implementation Engineer to join our team for remote opportunity out of the United Kingdom.
Job Summary
The Implementation Engineer is responsible for post-sales planning and execution of software implementations for customers. This role applies both technical expertise and project management skills to successfully deliver the company's software solutions and ensure high levels of customer satisfaction.
As this is a customer-facing role supporting French-speaking customers and partners, native-level fluency in French (written and spoken) is required. Strong English communication skills are essential, and additional European language skills, such as German, are considered an advantage.
The Implementation Engineer is a key contributor to the development and continuous improvement of the company's deployment methodologies and implementation best practices. The role also works closely with channel partners throughout software implementations to facilitate knowledge transfer, deliver technical training, and enable partners to successfully deploy and support the company's solutions independently.
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Duties And Responsibilities
- Provide technical environment assessment and a detailed solution output for team members to execute on.
- Own the customer implementation lifecycle from customers based on execution of assigned project tasks. This includes installing Imprivata products, testing, and managing the project through end user deployment.
- Contribute to the creation & maintenance of project and process related 'best practice' methodologies, training and documentation.
- Act as a solutions specialist in the Imprivata product line and comprehend how we integrate with various technologies. (Citrix, VDI, AutoIT, etc).
- Assist with maintaining a repository of current Imprivata product solutions and offerings that will be used by the PMO to efficiently drive projects.
- Assist with training for internal technical initiatives. This includes development of Technical Collateral, Field Workshops, and best practices to drive standardization and repeatable processes.
- Assist with advanced level training to both customers and channel partners on Imprivata’s products.
- Work closely with the Implementation Technical Engineer Manager to ensure technical aptitude amongst team members and continued personnel growth.
- Other duties as assigned and required.
Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or a related discipline, or equivalent relevant experience.
- 5+ years of experience implementing enterprise software or custom technology solutions, including client-server applications with direct end-user impact.
- 3–5 years of Windows administration experience with the ability to independently troubleshoot technical issues.
- Native-level fluency in French (written and spoken) is required. Strong English communication skills are essential. Advanced German language skills are preferred.
- Working knowledge of Imprivata solutions (EAM, MFA, PAS, MAM) is preferred.
- Experience with enterprise healthcare technologies, including Electronic Medical Records (e.g., Epic, Cerner, MEDITECH), virtualization platforms (e.g., Citrix, VMware, Hyper-V, Nutanix), Mobile Device Management (MDM) solutions, identity and access management technologies (SSO, provisioning, identity governance), and enterprise networking concepts.
- Experience working with relational databases (e.g., SQL Server, Oracle, MySQL, PostgreSQL), SQL, stored procedures, and related integration technologies.
- Experience with CRM platforms (Salesforce preferred) and basic scripting (e.g., VBScript, JavaScript, or AutoIT).
- Experience implementing enterprise applications within healthcare is strongly preferred; experience in banking or manufacturing environments is also valued.
- Strong communication, customer consulting, leadership, analytical, project management, and problem-solving skills, with the ability to estimate, plan, execute, and deliver complex technical implementations in customer environments. PMP certification is a plus.
- Demonstrated ability to work independently, manage competing priorities, deliver customer training, and consistently meet project deadlines while maintaining a customer-focused approach.
- Must be able to travel within the assigned territory up to 50%.
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At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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