meet DWIGHT
Implementation Lead / Business Analyst
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Company Description
Meet DWIGHT is built around DWIGHT Studio, a proprietary integration and automation engine for creating Digital Workers and AI agents that unify deterministic RPA, agentic AI, and governance in a single platform. Offered as a Platform as a Service, DWIGHT Studio enables organizations to build middle and back-office agents across modern and legacy systems, using drag-and-drop tools and multimodal process recording to rapidly convert actions into workflows. For teams that prefer a managed service, D.W.I.G.H.T. delivers always-on Digital Workers with predictable monthly costs and productivity equivalent to multiple full-time roles. The platform focuses on trustworthy, enterprise-grade automation that avoids AI hallucinations and uncontrolled token costs. Meet DWIGHT operates to ISO 27001 standards, supporting secure and scalable automation for business-critical processes.
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Role Description
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The Implementation Lead / Business Analyst is a full-time hybrid role based in Chelmsford, with flexibility for some work from home. This role is responsible for leading client implementations of DWIGHT Studio and D.W.I.G.H.T. solutions, from initial discovery through build, testing, and go-live. Day-to-day tasks include:
- Gathering and validating business requirements
- Mapping the AS-IS & TO-BE business processes
- Translating client needs into implementable workflows and Digital Worker designs
The role collaborates closely with clients and technical teams to:
- Manage project timelines
- Coordinate solution delivery
- Ensure smooth roll out and ongoing optimization
Qualifications/Experience
- Strong analytical skills for problem-solving, data interpretation, and evaluating process performance.
- Proficiency in business analysis, including requirements gathering, stakeholder engagement, and solution scoping.
- Excellent communication skills for facilitating workshops, documenting findings, and presenting recommendations.
- Experience with business process mapping, optimization, and translating workflows into automated solutions.
- Ability to define, manage, and prioritize business requirements within project and product constraints.
- Experience working on technology or automation implementations (RPA, AI, SaaS, or similar platforms) is highly beneficial.
- Comfort working in a client-facing role, managing expectations, and building strong, trust-based relationships.
- Organizational and project coordination skills, with the ability to manage multiple initiatives and deadlines.
- Familiarity with change management and user adoption practices is an advantage.
- Relevant degree or equivalent experience in business, IT, or a related field.
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