Uptick
Implementation Manager - DACH
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Uptick Overview
Uptick is the premium software built for the fire protection industry. More than 1,200 companies worldwide run their day on Uptick, using it to inspect, maintain, and protect over 3 million buildings and 40 million pieces of fire & life safety equipment across Australia, the UK and Ireland, and North America.
More than 22,000 people open Uptick first thing in the morning and work in it all day, so we make it fast, intuitive, and reliable, and we back it with a customer team that knows the industry inside out.
You will join a fast-paced, dog-friendly scaleup, working alongside people who care about the work and each other.
The Opportunity
We're opening up new European markets, and we're looking for the first Implementation Manager dedicated to DACH. You'll onboard and upskill on our product working closely with our UK Implementation team, then quickly become the go-to person for German-speaking customers.
As the region grows, we expect this role to grow into regional leadership. Several people on our current implementation team have already made that move internally. This role requires fluent German in addition to English, plus regular travel to DACH (Germany, Austria, Switzerland). You'll be based in London, with relocation offered for the right candidate.
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What You Will Own
- Data migration. Support customers with the collation, extraction, cleansing, and import of their data into Uptick using Excel and Google Sheets.
- System configuration. Configure customer workspaces to suit their internal workflows and industry requirements.
- Product training. Train the customer's team to use Uptick in their daily roles, driving strong adoption across our core modules in the critical phase after go live.
- Project management. Deliver implementation projects on time, keeping momentum so customers have the best chance of adopting Uptick successfully.
- Data and systems. Keep our internal systems up to date with key project dates, notes, and information for reporting and continuity.
- Relationship management. Build strong relationships with German-speaking customers and lead them through the uncertainty of a new system with confidence.
What Success Looks Like
- You consistently take new customers live and keep momentum going month after month.
- You bring a steady, growing flow of new ARR into the region.
- You keep onboarding timelines tight and predictable.
- Your live customers reach strong product health scores soon after go live.
- You become the trusted, go-to person for DACH customers and internal teams alike.
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What You Will Bring
- Language and travel. Fluent German and English, spoken and written, plus willingness to travel regularly to DACH (Germany, Austria, Switzerland).
- Experience in SaaS implementation or onboarding, ideally in a startup or scaleup.
- Strong data skills and confidence in Excel and Google Sheets.
- A solutions consulting mindset, technically precise and technologically adept.
- The ability to prioritise, track, and report on the status of your implementations.
- Curiosity and the drive to become an Uptick product expert, plus agility, resilience, and attention to detail.
Who You Are
You are ambitious, positive energy and comfortable with ambiguity, including the ambiguity of building a brand-new region from scratch. Being organised and able to apply systems thinking to complex problems will help you reach high performance at Uptick.
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