Open Medical
Implementation Manager (Digital Clinical Systems)
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About Open Medical
Open Medical was founded by doctors who strongly believe innovation can deliver smarter, faster care. We are the digital health experts behind the award-winning clinical workflow platform, Pathpoint. Everything we build is driven by four convictions: better health outcomes for patients, improved working conditions for clinicians, cost-effectiveness for healthcare providers, and long-term environmental sustainability.
The Role
Open Medical is seeking an experienced Digital Implementation Manager to drive the successful deployment of our Pathpoint platform modules across diverse healthcare organisations.
In this role, you will own the implementation lifecycle from inception to go-live, bridging the gap between clinical stakeholders, end-users, and internal teams. This hands-on position requires project management expertise, stakeholder engagement, workflow analysis, and operational strategy design to deliver seamless digital transformation.
We need a proactive problem-solver who takes immediate ownership, hits the ground running, and drives practical solutions, applying sound judgement to distinguish between when to solve issues directly and when to escalate.
We are a small, fast-moving team of around 30 people, which means you will experience real ownership and see the visible impact of your work from early on. If you are looking for a high-impact role where your contributions genuinely matter, this is it.
This is a full-time, office based role in Ealing Broadway, London, with a degree of travel required.
Key Responsibilities
Your role will cover a wide range of responsibilities. Here are some examples of how you will contribute:
- Lead the implementation lifecycle of Pathpoint modules from initial scoping through to a successful go-live.
- Collaborate and build strong relationships with clinicians, managers, and end users to design workflows, change processes, challenge existing practices, and enable successful Pathpoint implementation.
- Lead and guide internal teams, including line management responsibilities, to deliver operational excellence and embed sustainable change.
- Translate scope requirements into technical briefs and produce detailed workflow maps to optimise the adoption of the platform for the client's environment.
- Support technical leads with functional testing when required, guide clients through User Acceptance Testing (UAT), and act as escalation point for tier-2/3 helpdesk team for clients in Business as Usual (BAU) phase.
- Design and execute customised onboarding strategies and project rollout plans tailored to unique client requirements, technical dependencies, and timeline goals.
- Deliver high impact training to users and be present for on-site launches during go lives. Travel frequency is often monthly, though this fluctuates depending on active project stages and go-live schedules.
- Able to adapt swiftly to changing project requirements and mitigate risks under tight deadlines to ensure seamless delivery.
- Develop and maintain project documentation and deliverables. Ensure all project documentation and reports are prepared and delivered as specified and agreed within the project plan.
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Experience and Qualifications
Background & Experience
- Proven track record of managing end-to-end software implementations for complex, highly regulated enterprise clients.
- Direct experience within the healthcare setting for software deployments.
- Experience in development of strategies for client onboarding, UAT sessions, and using process mapping methodologies.
- Experience in tools such as Jira/Miro for tracking projects and timelines, as well as building processes and workflow maps; bridging client needs with technical briefs for developers.
- Clear evidence of managing direct reports (at least 1+ years), managing performance, workload allocation, & team development.
- Demonstrated proficiency to proactively resolve operational blockers using sound judgment, knowing when to solve issues directly and when to escalate risks appropriately, taking personal responsibility at all times.
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Skills & Behaviours
- Logical, analytical thinker with a sharp focus on resolution and driving project momentum to deliver clear outcomes.
- Highly self-motivated with the ambition, drive, and ability to use your initiative; thrives in fast-paced environments with a proven knack for tactical problem-solving under pressure.
- Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users clearly.
- Proven ability to lead customers-facing workstreams independently, managing competing priorities and stakeholder expectations with confidence.
- Strong customer service skills with a dedicated focus on building trust and managing client relationships effectively.
- Thorough, meticulous, and pays sharp attention to detail across all project documentation and workflows.
- Understanding of risk and issue management processes, ensuring timely escalation and resolution.
- A strong believer in the power of technology to transform healthcare delivery.
Pay and Benefits
- Holiday: 25 days per annum (plus National and Bank holidays), increasing with tenure.
- Private Health Insurance provided by Vitality, and other associated benefits and discounts.
- Cycle to Work scheme.
- Enhanced maternity/paternity leave.
- Salary sacrifice pension scheme.
- Paid sickness and compassionate leave.
- Access to a CPD/Learning budget.
- Salary depending on experience: £45 - 55k per annum.
This is a full-time, office based role in Ealing Broadway, London, with a degree of travel required.
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