Cross-Functional Coordination and Accountability

• Bring together business, technology, operations, risk, compliance and other relevant teams to ensure coordinated execution.
• Define clear ownership and accountability across workstreams, establishing who is responsible for each deliverable, decision and dependency.
• Identify and actively manage interdependencies between business groups, ensuring that delays or competing priorities in one area do not undermine wider programme delivery.
• Resolve gaps in ownership, duplicated effort and conflicting delivery plans.
• Drive alignment on priorities, resource commitments and sequencing across all participating teams.

Senior Stakeholder Management and Influence

• Operate confidently at director and executive level, engaging senior stakeholders with credibility and authority.
• Challenge assumptions, unrealistic commitments and conflicting priorities constructively, using evidence and sound judgement to drive better decisions.
• Navigate complex organisational dynamics and competing agendas while maintaining focus on programme outcomes.
• Build consensus where possible, but escalate decisively when alignment cannot be achieved or delivery is at risk.
• Hold senior stakeholders accountable for commitments, decisions and actions while maintaining productive working relationships.
• Communicate difficult messages clearly, confidently and diplomatically, particularly where delivery expectations need to be reset.

Delivery Methodology and Execution

• Apply appropriate programme and delivery management disciplines, drawing on Agile, Scrum, traditional programme management or hybrid approaches as required.
• Establish effective delivery rhythms, including planning sessions, workstream reviews, dependency management, progress tracking and executive checkpoints.
• Ensure teams have clear priorities, defined deliverables and a shared understanding of what successful implementation looks like.
• Remove blockers, accelerate decision-making and address issues before they become critical to delivery.
• Balance delivery pace with appropriate governance, quality, risk management and operational readiness.

Risk, Issues and Executive Reporting

• Maintain an integrated view of programme risks, assumptions, issues, dependencies and decisions.
• Establish early-warning indicators and ensure material delivery risks are surfaced and addressed promptly.
• Provide concise, accurate and actionable reporting to programme sponsors and senior leadership.
• Present a realistic view of programme health, clearly distinguishing genuine progress from optimistic forecasts.
• Develop mitigation and recovery plans where timelines, dependencies or business commitments are at risk.

Change, Readiness and Sustainable Implementation

• Ensure implementation plans account for business readiness, stakeholder engagement, process changes and operational impacts.
• Coordinate the transition from programme delivery into business-as-usual operations.
• Ensure implementation activities are embedded consistently across business groups.
• Track delivery against agreed outcomes and ensure programme outputs translate into tangible business benefits.

Candidate Profile

Essential Experience

• Significant experience leading complex, cross-functional implementation programmes or large-scale business transformation initiatives.
• Proven track record of coordinating delivery across multiple business units, functions or stakeholder groups.
• Experience operating at director level or in an equivalent senior leadership capacity, with direct exposure to executive sponsors and senior decision-makers.
• Demonstrable ability to establish programme structure, clarify accountability, manage dependencies and develop credible delivery plans.
• Strong experience managing competing priorities, delivery risks, resource constraints and complex organisational dependencies.
• Evidence of successfully challenging senior stakeholders, influencing decisions and maintaining delivery momentum in politically complex environments.
• Strong programme governance, planning, reporting and escalation capabilities.
• Excellent communication skills, with the ability to translate complexity into clear decisions, actions and outcomes.

Desirable Experience

• A background in Agile delivery, Scrum, scaled delivery models or product-led transformation.
• Experience working in regulated, risk-sensitive or operationally complex environments.
• Experience delivering programmes that span business, technology, operations and control functions.
• Familiarity with organisational change management, business readiness and benefits realisation.
• Relevant programme or delivery qualifications, such as MSP, PRINCE2, PMP or Agile/Scrum certifications.