Responsibilities

Customer Engagement & Business Analysis

• Lead client-facing sessions (onsite and remote) to gather, validate, and refine business requirements.
• Drive business process redesign conversations, aligning with industry best practices and BillingPlatform standards.
• Document current and future state business process flows, ensuring traceability to requirements and system design.

Solution Design & Configuration

• Translate business requirements into system design, configuration, and workflows within BillingPlatform.
• Perform application configuration, testing, and evaluation to ensure quality, consistency, and compliance.
• Identify system gaps and work with stakeholders to recommend solutions or product enhancements.
• Support or advise on data migration activities, including data mapping and validation.

Collaboration & Delivery Assurance

• Partner with Project Managers to ensure scope, schedule, and deliverables are achieved.
• Collaborate with Solution Architects, Consultants, and offshore configuration teams to ensure cohesive delivery.
• Escalate and resolve risks, issues, or design challenges, working cross-functionally with Product and Engineering as needed.
• Act as a trusted advisor to clients, providing Billing expertise, demonstrating best practices, and ensuring solutions align with long-term adoption goals.

Enablement & Adoption

• Deliver tailored training to client users and administrators.
• Lead system demonstrations and user acceptance testing (UAT) sessions.
• Promote change management by helping clients adopt new processes and capabilities effectively.

Qualifications

• 6+ years of experience in Business Systems, IT, or Consulting, ideally within the Quote-to-Cash and Billing ecosystem (e.g. Zuora, Maxio, Stripe Billing, NetSuite, Dynamics CRM, Salesforce, Apttus).
• Strong functional expertise in billing, invoicing, monetisation, and revenue recognition processes.
• Hands-on experience implementing SaaS solutions with a strong business analysis and configuration component.
• Excellent problem-solving, troubleshooting, and analytical skills.
• Bachelor’s degree in Computer Science, Engineering, Business, or related field (or equivalent experience).
• Working knowledge of SQL, REST APIs, and integration patterns (e.g. ERP, CRM, tax, payment gateways), with familiarity with reporting tools and cloud integration methods.
• Outstanding interpersonal and communication skills, with the ability to engage both technical and non-technical stakeholders.
• Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Self-motivated and independent, with a proven ability to quickly learn new processes and technologies.
• Ability to travel up to 25% to support customer engagements.
• Strong negotiation and conflict resolution skills, with the ability to manage competing priorities and drive decisions.

Benefits

• Health Coverage: Monthly health stipend or reimbursement program.
• Pension Plan: Designed to help employees save for retirement with an employer contribution of 3%.
• Time Off: Discretionary and charitable time-off program

BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable law.