Radiant Systems Inc
Import Export Coordinator
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Job Title: Import/Export Coordinator
Contract Length: 6 Months
Location: Remote
Strong experience with both Imports and exports
Role Purpose
Own the full operational relationship with the customer from purchase order intake through export fulfilment and post-delivery follow-up. This includes validating and processing orders in SAP, coordinating with logistics partners, resolving documentation or data issues, and ensuring goods ship on time and in full.
Core Responsibilities
Customer Relationship & Communication
- Act as the primary operational contact for the customer
- Manage PO amendments (quantities, SKUs, loading dates)
- Communicate shipment plans, availability, and export details
- Support trials and new product introductions
- Coordinate dispute resolution and damaged goods claims
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Order Processing & Validation
- Receive and validate customer POs
- Manage obsolete or substituted SKUs
- Ensure Master Data extensions are completed for order creation
- Confirm amended POs are final before processing
Sales Order Creation (SAP)
- Create and maintain Sales Orders through OpenText
- Apply pricing, batch, and Incoterm data
- Add batch and Incoterm info post-OpenText processing
- Process FOC orders and arrange shipments
- Clear stuck OpenText transactions
- Route correctly (Maersk, non-Maersk, LCL, DG)
Export & Logistics Handover
- Align with Planning Team if the stock will be available on requested loading dates before you handover to team.
- Handover SOs to client for booking once complete
- Release blocked orders and check stock readiness
- Plan pallets, containers, and packaging
- Organise export packaging (e.g., outer cartons)
- Identify DG orders for special handling
- Archive POs and documentation in correct files
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Post-Shipment
- Raise and follow through dispute cases (credit/debit pricing)
- Investigate damaged goods issues with customer and logistics
Systems & Tools
- SAP (essential)
- OpenText – Validation Tool
- Maersk booking systems
- Excel (required)
- Word / PowerPoint (preferred)
Profile & Competencies
- Comfortable owning customer operational relationship
- Strong in detail, accuracy, and documentation
- Able to handle complexity and multiple orders concurrently
- Communicates clearly across customers, logistics, and internal teams
- Works independently once trained
- Deadline-driven and organised
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