Navigator Insight
In House Recruiter
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Could you help us recruit people to take part in focus groups, interviews, or attend deliberative events?
Navigator Insight are looking for an In-House Recruiter to find research participants for qualitative research such as focus groups, depth interviews and deliberative events. Youโll need to be personable, persuasive, and precise.
Weโre a team of more than 40 research experts formed from three agencies with 75+ years of heritage, working together to deliver social and market research that shifts perspectives, and drives decisions that shape our society and economy.
Job Title: In House Recruiter
Salary: ยฃ26 - ยฃ28k dependent on experience
Reporting To: Contact Centre Manager
Work Base: York
Closing Date: 05/09/26
Job Description:
The primary role is to recruit research participants for qualitative research, encouraging them to participate in a focus group, a depth interview, a deliberative event or to take part in other, similar types of research. Using your experience and capability on the phone, youโll also help develop the skills of our telephone interviewers by monitoring completed interviews and suggesting ways that they can improve their approach and technique. Youโll also occasionally support our Fieldwork Manager to recruit and communicate with our team of face-to-face interviewers.
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Main Responsibilities:
Recruitment:
- Speaking to contacts provided by clients, bought in as sample or collected in quantitative surveys to invite them to take part in qualitative depth interviews, focus groups or deliberative events.
- Booking-in willing participants to depths/groups events and collecting and collating contact details to enable their attendance and participation.
- Re-arranging depths/groups as and when required by re-contacting recruits.
- Recruiting qualitative participants in line with quota targets and target sample specifications.
- Feeding back any issues to the Project Manager or Contact Centre Manager.
- Supporting the Fieldwork Manager with recruitment using our UK based face-to-face recruiters.
Monitoring:
- Listening to recordings of interviews completed by our Telephone Interviewers to monitor their quality, interviewing technique and adherence to the survey wording.
- Compiling feedback to help improve individual interviewerโs performance.
- On occasions, providing feedback to interviewers one-to-one.
- In cases of severe concern, or recurring problems with the same interviewer, feeding this back to the Contact Centre Manager.
Other Responsibilities:
- Occasionally carrying out Telephone Interviews, especially if picking up appointments.
- Coding verbatim comments from surveys into groups for analysis purposes and helping to design โcoding frameworksโ which organise comments into themes.
- Other admin tasks as required.
- Any other duties commensurate with the grade and level of responsibility of this post.
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Skills and Experience:
- Excellent telephone manner and experience of making outbound phone calls.
- Excellent communication skills.
- Persuasive, tenacious, patient and respectful.
- Organised with good experience of working with MS Office.
- Proactive approach to multi-tasking and prioritising work load.
- Effective team player with the ability to work autonomously.
- An understanding of qualitative research and its role is desirable but not essential.
Travel:
- No travel is expected.
Key Performance Indicators:
- Qualitative recruitment is completed efficiently and within budget.
- Qualitative recruitment is completed in line with quota targets.
- Quality of respondents recruited aligns with expectations.
- Coding outputs are accurate and to a high standard.
- Monitoring is accurate and identifies under-performing interviewers.
You can read the full job description and apply for this role on our website: https://lnkd.in/ebKv7EVx
โIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iโve been looking for.โ
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