Four Seasons Hotels and Resorts
In Room Dining Manager
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
About the role
We’re seeking an experienced and passionate In Room Dining Manager to lead and oversee our In Room Dining operation, while also managing our Canal Barge Dining experiences, Picnic offerings, and Café Santé outlet.
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This is an exciting leadership opportunity for a hospitality professional who thrives on delivering exceptional guest experiences across multiple food and beverage concepts. You will be responsible for ensuring outstanding service standards, driving operational excellence, and leading a team committed to creating memorable dining experiences for every guest. Working closely with the Food & Beverage and Culinary teams, you will oversee daily operations, maximise guest satisfaction, manage financial performance, and ensure the highest standards of service, quality, and presentation are consistently achieved.
What you will do
- Lead the day-to-day operations of In Room Dining, Canal Barge Dining experiences, Picnic services, and Café Santé
- Ensure exceptional guest service standards are consistently delivered across all outlets and experiences
- Manage, motivate, and develop a high-performing team through coaching, training, and performance management
- Coordinate with the Culinary team to ensure seamless food delivery, presentation, and quality standards
- Monitor staffing levels and create schedules that support operational demands and service excellence
- Drive revenue opportunities while managing costs, labour, and departmental budgets effectively
- Handle guest feedback and resolve service issues promptly and professionally
- Ensure compliance with all food safety, health & safety, and company policies and procedures
- Monitor stock levels, ordering requirements, and inventory controls across all managed outlets
- Identify opportunities to enhance the guest experience and contribute to continuous operational improvement
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What You’ll Bring
- Previous management experience within Food & Beverage, In Room Dining, Restaurant, or Hotel Operations
- Strong leadership skills with the ability to inspire, motivate, and develop teams
- Passion for delivering exceptional guest experiences and personalised service
- Excellent organisational skills with the ability to manage multiple outlets and priorities simultaneously
- Strong understanding of financial controls, budgeting, and labour management
- Knowledge of food safety, health & safety, and hospitality industry best practices
- Excellent communication and interpersonal skills
- Ability to perform effectively in a fast-paced and dynamic environment
- A proactive, solutions-focused approach with strong attention to detail
- Flexibility to work evenings, weekends, and holidays as required
Benefits
- Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
- Employee Travel Programme
- BUPA dental health care
- Excellent Training and Career Development opportunities
- 28 days holiday per annum including bank holidays (increasing based on length of service)
- Group Personal Pension Plan upon completion of three months’ service
- Opportunities to build a successful career with global potential
- Access to Wagestream – a salary advance benefit
- WeCare Employee Wellbeing Platform
- Uniform and free meals on duty
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