In Room Dining Server - Maternity Cover

You will be responsible for coordinating orders, supporting communication between the kitchen and service teams, and ensuring every guest receives the thoughtful, seamless service for which Four Seasons is known.

This role is ideal for someone who enjoys organisation, communication, and delivering exceptional guest experiences in a fast paced luxury hospitality environment.

What you will do

• Receive and process In Room Dining orders via telephone and digital platforms with accuracy and professionalism
• Provide guests with knowledgeable recommendations on menus, beverages, and daily specials
• Coordinate orders with the kitchen and service teams to ensure timely and accurate delivery
• Manage guest requests and special requirements with care and attention to detail
• Handle guest enquiries professionally and support service recovery where required
• Maintain accurate order records and billing procedures
• Communicate effectively with operational departments to ensure a seamless guest experience
• Uphold Four Seasons service standards and contribute to high levels of guest satisfaction

What we are looking for

• Previous experience within Food and Beverage, In Room Dining, Reservations, or a guest service role
• Excellent communication skills and a confident telephone manner
• Strong organisational skills and attention to detail
• Ability to manage multiple priorities in a fast paced environment
• Professional and guest focused approach
• Confidence using hotel systems and technology
• Strong teamwork and relationship building skills
• Good spoken and written English
• Right to Work in the UK

What to expect

• 12 month fixed term contract covering maternity leave
• Full time position based on a 40 hour working week
• Five shifts per week across a rotating schedule
• Flexibility required across mornings, evenings, weekends, and public holidays

What we offer

At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.

• £35,500 annual package inclusive of base salary and Food and Beverage service charge
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

Join our In Room Dining team

If you are passionate about hospitality, enjoy creating memorable guest experiences, and would like to join one of London's leading luxury hotels, we would love to hear from you.

We look forward to receiving your application.